Luxmar

I would strongly advise anyone considering staying at Luxmar Apartments to think twice. We were shocked to have our €800 security deposit withheld over what can only be described as normal check out conditions. The reasons given were that there were empty bottles left in the apartment and the beds had not been made before we left. A security deposit should cover genuine damage or excessive cleaning, not penalise guests for leaving recyclable bottles behind or for not making beds before departure. There was no malicious damage, no broken furniture, and nothing that could reasonably justify retaining such a substantial amount of money. The handling of this situation has completely overshadowed what was otherwise an enjoyable holiday. Instead of treating guests fairly, it feels like the deposit has been used as an additional source of income. Customer service has been extremely disappointing, with no willingness to resolve the matter reasonably or explain how an €800 deduction can be justified. I would not stay here again, and I would strongly recommend that anyone booking checks the security deposit terms very carefully before handing over such a large sum.

Working class tradesman from Yorkshire. Now,where do I start. We got back from here last night. only to receive a WhatsApp msg saying we’ve stolen a coffee machine and will not be getting our £200 deposit back. HOW THE FLIP DO YOU FIT A COFFEE MACHINE IN YOUR 10KG CASE! There wasn’t a coffee machine to start with! I’m a tradesman so I know property. And this place needs knocking down and starting again. Dozens of cracked tiles. Rotten doors. Leaking plumbing. Loose balcony rails. Broken fridge. Crumbling render and plaster inside&out. Doors that don’t lock,even in the public toilet. Don’t lean on the steel rail round the pool or you’ve got a decent fall to the lower car park. No air con and the bedding feels like the material on those green military jumpers your grandad used to wear. The guy on reception (I hope your reading this) is an absolute melt. Rude. Ignorant and hard to talk to. Dunno if he owns the place. But if you hate your job that much. Don’t take it out on people that are keeping your doors open. Honestly spend a few extra quid and stay somewhere else. I wouldn’t stay here again if it was free. The one upside to this place were the staff behind the bar that were nice. Trip advisor needs a -⭐️ for this dump

For the price i paid, i couldn’t complain one bit, big fans in the room to cool you down, breakfast from the bar was great, staff very friendly, room was fair, good location and cheap as chips 👍🏻