Primavera II

I would be extremely cautious when booking here as they request a 300 security deposit which can be paid by card only which is understandable - we seen reviews that people had issues with getting their deposits back but we but that down the damage being caused and people just not being happy with being charged for it How ever myself and my partner stayed here for 9 days and had requested a room on a low floor but ended up on the 17th floor. When we checked into our room we noticed the TV was damaged and because of the reviewed we had seen we took a picture of this and thankfully we did. When we returned home we had a charge for 275€ and when we queried it they said it’s because we had damaged the TV when we went back to advise that we have a picture that is time stamped that proves the TV was damaged upon our arrival they said we won’t be getting the deposit back that that damage is noticeable and the room as inspected after every check out and that we didn’t tell them about the damage. As they said themselves the rooms are inspected so to put knowledge they were aware of the damage already and we didn’t use the TV we took the picture and forgot about the damage because we didn’t cause it. We have been trying to call but the number provided has Spanish instructions that we don’t understand and they have stopped replying to our emails. We have had no choice but to seek advise from the European Consumer Centre We didn’t not cause this damage and have sufficient proof that we didn’t and when we asked for proof from them that it wasn’t damaged before our arrival they have stopped replying. It seems the know exactly what they are doing so my advise is don’t stay here and if you have to get them to inspect to room when you are present - we had requested this but were told no they have a schedule I wish we had demanded it as we are now at a loss

Stayed for a hen do as a group of 39. Panicked a little at the reviews but couldn’t fault it. Lovely pool area and bar. Bar staff were really lovely. Food good and drinks well priced. Room was spacious with the most huge balcony I’ve ever seen! Had all amenities to cook in the room, pans, plates, cutlery etc. comfy beds and aircon worked a treat. Would recommend. We did have a few near miss mugging incidents outside the hotel as it’s up a kind of back track but no fault of the hotel. Keep your wits about you.

Great location, provided that you want to be near the action and entertainment. Located next to Benidorm market on the edge of town. Apartment was well equipped, clean and had a great shower. Good sized balcony with views over Benidorm town. However.... The block is advertised as having 2 lifts. Only one works and even that breaks down fairly regularly (at least twice during our week stay.) I had to carry 9 kilos of water up 10 flights of stairs! Glad i wasn't on the 17th floor. The management didn't really want to know. After complaining they made excuses saying they needed a new lift motor but with no timescale. One lift had been out of order for weeks. Be prepared for long waits as even the lift that works can only carry 3 people, despite it saying six! Also, the maids use this lift so it is often stuck on the floors they are servicing. JET2 should notify their guests. The pool is very nice, with plenty of sunbeds, though insufficient brollies. The cafe bar is very good with superb coffee.