Regente

Wedding Rings Disappeared from Our Hotel Room Safe box During our family vacation, two of our wedding rings, including one with a diamond, disappeared from the safe box in our hotel room. We immediately reported the incident to the hotel and filed a report with the Spanish National Police. We also submitted formal written complaints requesting an investigation and preservation of any available evidence. After filing the police report, an employee came to our room to question my husband about reporting the incident and mentioned the possibility of filing a counterclaim. This made us feel uncomfortable and intimidated. Before we left Spain, we did not receive a clear explanation about what happened or the outcome of any internal investigation. Our wedding rings had irreplaceable sentimental value. I am sharing our personal experience as guests and recommend that future visitors keep their valuables with them and report any incident immediately.

Just returned from a 3 night stay half board. Check in was quick and staff very helpful. Location was perfect for us, plenty of bars, restaurants and shops within a couple of minutes walk with the strip and beach all within a 10-15 minute stroll. The room was small for the 3 of us, squeezing by the pulldown bed became bothersome especially in the middle of the night for bathroom visits. The room itself was spotless, as was the rest of the hotel. Beds were comfortable and air con worked perfectly fine. The rainfall shower was frustratingly devoid of water pressure and we found ourselves resorting to the handheld one. Food was ok at best, maybe a lack of options for lunch and dinner which could be problematic for fussy eaters but breakfast had everything you needed. Pool area was nice and chill, not too busy especially for the height of summer. The elevators were problematic, only two in the hotel with each one going out of service at different times. Thankfully we were only on the 4th floor and could use the stairs but we frequently noted queues building around each dinner service. Despite the few minor issues mentioned, I thought the hotel had a relaxing vibe and offered good value for money. I would happily stay here again. For me the location, cleanliness and customer service outweighed any minor inconveniences we experienced throughout the stay.

4 day break did half board food good room very good and cleaned daily hotel staff good did not use the pool area but looked very nice and clean.would we return YES enjoyrd the mini break very handy only a 10 min walk to the seafront Thankyou REGENTE