Torre Ipanema Apartamentos

Nice, clean, modern apartment. Great location. Good views. Downside is we never saw a cleaner for the whole week, no one to empty the bin etc. There is no reception or staff onsite to go to for help or assistance. You have to go to a different hotel to collect keys and then another hotel to hand keys in. Its a taxi ride away so very inconvenient. The pool area is nice but there are no chairs or sun lounges.

This was a package booked through Sunmaster. I wre not available as not on the trip but verified the components and arrangements for those travelling - Flights were with Ryanair - it took three of us an hour and a half to complete check in - why so difficult? My friends flew this afternoon and after they had landed I wished them a happy holiday and settled down to watch the TV - at 21.45 I got a tearful phone call. The family were at the apartments which were a Marie Celeste experience - no staff - no guidance on how to get into the building. I set to to help ad thanks only to Trip Advisor discovered that keys are only available at the Dynasty Hotel a taxi ride away. There is no 24/7 number on Sunmaster's website, no number for the apartment block - just the more than fortunate Trip Advisor report with comments on how to get the keys - so at a range of over a thousand miles I managed to help my friends get the kids to bed at 11.00 pm Spanish time - recommendation - Avoid! Avoid! Avoid!

A few points to note: - The apartments are on the first floor - Mainly residential, not a holiday apartment block - Air con only in the sitting room, not the bedroom - 200 euro deposit per room - Balcony is a good size - Beds and bed linen were poor - If you arrive late the keys must be collected from a hotel. Taxi fare is roughly 7-8 euro each way - 10-15 minute walk to the main strip. Roughly the same, maybe 5 mins more to the beach - Large supermarket 5 minutes away - Good location for going to the old town