Denia Marriott Golf Resort Spa

Perhaps due to inexperience, the treatment from the reception staff who attended us was unacceptable. Training is noticeably absent. The hotel is very nice, but I will not return because of these details. When you enter the room, you already feel bounced around. By the way, the amenities were very limited.

Denia Marriott La Sella was a comfortable and pleasant hotel with clean modern rooms, a great swimming pool and overall good amenities. It is a little isolated out of Denia itself and a daily taxi ride (15-30 minute wait) was needed at a cost between 11 and 15 Euro one way. Overall a very good hotel. with pleasant , friendly staff.

I have just experienced an absolutely shameful experience at the Denia Marriott La Sella, a hotel that is defined as five stars but, for the service received, does not deserve a single one. We arrived at check-in and found a receptionist in training completely unable to manage the situation: half an hour wait just to register a few documents, without any proper supervision. Despite our patience and our impending work appointment, no one seemed to mind the inconvenience caused. During check-in, zero information: no explanation about hotel services, no mention of the spa or pool, and above all we were not asked for any credit card. This apparently minor detail turned out to be the cause of more problems afterwards. After lunch, we are called to the room because they could not carry two simple salads... precisely because they had not requested the card when they arrived. We patiently went downstairs to solve the problem, thinking it would all end there. Obviously not. When we arrived at the spa, the treatment was unacceptable: the person responsible prevented us from accessing because we did not have a card associated with the room (his mistake, I insist). Not only does it refuse to seek a solution, but it also adopts an arrogant and almost accusatory attitude, as if we were trying not to pay. When we asked him to speak with reception, he began to speak in Valencian with his colleagues, giving a completely distorted version of what happened, thinking that we would not understand it. But we live in Valencia. This behaviour was unprofessional, incorrect and deeply disrespectful. A hotel of this level expects prepared, transparent and customer-oriented staff, not defensive and suspicious attitudes. Finally we were forced to leave, with great detriment: waste of time, stress and the need to return to Valencia at night before a major engagement the next day. Yeah, we got our money back, but that doesn't make up for the damage. In short: disastrous organization, non-existent communication and rude staff, especially in the spa. An experience I wouldn't recommend to anyone. Never again.