El Rodat

We stayed in El Rodat Hotel for doing some culinary visits in the area (michelin star rated restaurants). The restaurant of the hotel, restaurant El Rodat, has one michelin star and was on the list: we reserved a table far in advance to our visit. To our surprise, the day of the dinner we found out that the restaurant was closed, We were not notified of this, which was very weird, as we were actually staying in the hotel... It got worse when the receptionist claimed that we had been notified for sure, by mail, which she would prove to us (at the edge of arrogance). Obviously the proving mail never came... The hotel, at the other hand was nice, clean and quite. Personnel was correct, but not very engaged. Everybody simply does his job... Breakfast was not convincing, but that is probably due to Covid-19 which turned the buffet into a service which the hotel is not used to deliver. It is quite pricy too, compared to the other hotels in the area. So total score for me is average...

My wife and I stayed for two nights. We arrived late Sunday evening to find that no one was on reception. After a 15-20 minute wait the receptionist arrived, explaining that they had been helping another guest. I appreciate that late September is off- season but it gave an unfortunate initial impression. Having said that, our junior suite was nicely appointed and our stay was very good - relaxing and effortless. It was also a disappointment to be told that the Michelin star restaurant doesn’t open on a Monday, however, the specialty rice dishes in the alternative restaurant (known as the cafe) were excellent.

Lovely grand suite with large private terrace and brilliant spa, but I have found all the reception staff disinterested and unhelpful, despite this being my third visit. I am leaving early to go to a different hotel but they insist on charging me for the unused nights, even though I gave notice of my departure the evening before because I was not happy. I get no credit for being a returning customer and only smirking rudeness from reception. This isn't the first year that reception staff have not been all that helpful but I excused it because the hotel is pleasant. Never again.