Cortijo el Sotillo

Our experience at this hotel has been a real disaster. After making and paying for a reservation for a group of 10 people, we are informed upon arrival that there is no reservation in our name and therefore no rooms available. After a long discussion, the only “solution” we were given was two rooms for six people, forcing us to split into a farewell we had planned in advance. A very serious mismanagement which they also refused to compensate or repay, demonstrating an absolute lack of responsibility. Most outrageous of all was the treatment of the hotel manager, who instead of being professional and looking for solutions, spoke to us hesitantly, sarcastically and with a totally disrespectful attitude towards customers. Far from helping, his behavior only increased our discomfort and evidenced the zero seriousness of the establishment. Because of this abysmal management, we lost valuable time arguing at reception, we were late for an activity we had contracted and the Farewell Mood was completely ruined. In short: bad organization, deplorable treatment by management and zero customer service. We do not recommend it under any circumstances. A hotel that should shame those who run it.

We made a 6-room reservation on July 5 through booking, on July 25 I received an email requesting a payment for a seventh room, I contacted the hotel that same day and the receptionist assured me that it must have been a mistake and that it was fixed. When last night August 30th we arrived to check in we are told that the reservation has been cancelled and that they have already occupied all the rooms. After an hour of waiting, the solution we are offered are two double rooms with a sofa bed and two double rooms in a different hotel, for 10 people, that is, we had hired and paid for 6 rooms and only occupied 4 and divided, we were also offered a bottle of wine for the bride (because it was goodbye) which we finally never got. The treatment of both the principal on the morning of the 31st and the deputy principal on the night of the 30th was detestable. They treated us condescendingly, they wouldn't take over their responsibility as an establishment. The director told us that the mistake had been ours for hiring through booking and that we should say thank you because we had not been left on the street, among other things. We request a refund for rooms we did not enjoy despite paying for them and did not. We felt very poorly served and the treatment received very unprofessional for a “hotel” of such category and prices.

I would like to express my sincerest thanks for the excellent care received and the great understanding shown in allowing me to change the dates of my stay due to an unforeseen circumstance. In addition, I wish to highlight the quality and care of the facilities, the very spacious and welcoming room, as well as the very close, attentive and humane treatment of all the staff, which made me feel really welcomed. These gestures make a difference and turn the experience into something special.