The hotel staff were friendly and everywhere was clean. Our issue was that it advertised that the hotel had air conditioning which was a key factor, especially for me. The first night the room was really hot - even my husband struggled to sleep. when we went to reception we were told that we could not have air conditioning on as they only put it on in the summer. We did open the window but it is on a busy main road so the noise until about 1pm was like being on a major highway. Plus we were above the kitchen extractor fans and in the morning all the cooking smells came into our room so eventually it was pointless having the window open. I think they should state in all of their marketing materials that the air conditioning is only available in the summer months, as for the week we were there we really struggled