Confort

Very unhappy with the hotel: Without any warning, we found a closed hotel with no reception, fifteen minutes on the street until they answered the phone, they opened up for us, and another fifteen minutes until they helped us on a screen to give us the room. The elevator had a sign saying not to use it or only, as a last resort, one person: in the afternoon a receptionist told us it was a pandemic sign, that the elevator had no issues. There was no closet in the room, just a rod with three hangers, the window was disgustingly dirty, a cold light in the middle of the ceiling, in the bathroom the towel rack was covering the mirror, not even a mini shelf to leave things, the shower water leaked into the bathroom. The only good thing, the mattress and the reception girls the few hours they were there.

Located about 12 minutes on foot from the Renfe and about the same from the Gazcona. A simple hotel, typical B&B, without luxuries, austere. Room (302): exterior, laminate floor. Smart TV. Desk. Open wardrobe. Air conditioning. Blackout curtain. Bathroom with shower tray and very powerful hairdryer. Eco-friendly toiletries. Buffet breakfast for €7.50. There is a receptionist at certain times; at other times, check-in can be done through a video call available at the reception.

The fire alarm went off for two nights. One of them we were in the street raining for an hour, in reception there was no one to solve it, although we called the central one did not arrive from the staff and has to go to the national police to disconnect it. - The reception hours are not fulfilled, the receptionist modifies it at will and we are not allowed to leave our bags after checkout and we had to carry the last day through Oviedo with the bags to go to lunch. Dismal reception staff: The staff at the reception has very bad ways with the clients, in our case there was a young girl at the reception who during the breakfast service kept yawning loudly and complaining. It was surreal, one day while we were having breakfast she washed her tattoos (on her arms and shoulders) in the kitchen where breakfast is prepared and put cream on them while you asked her for consultations. THIS ACCOMMODATION IS NOT RECOMMENDED CUSTOMER SERVICE IS AWFUL.