Spa Hosteria de Torazo

I received a voucher as a gift for one night of accommodation with breakfast and spa for two people. The voucher was valid for one year, and when I tried to use it during that period, the hotel was temporarily closed. Later, I contacted the establishment and was told over the phone that the voucher could be extended, even assuming a possible surcharge. However, when I called back to manage it, the response was negative, claiming that too much time had passed. They did not deny that there was a possibility of extension; they simply decided that in my case it was no longer applicable. The worst part has not only been the denial but also the way I was treated over the phone. The conversation was unpleasant, lacking empathy, and had a tone that I perceived as disdainful. Instead of trying to explain the situation politely or seeking a minimal alternative, the response was dry, abrupt, and very inconsiderate. We are talking about a complete experience of accommodation, breakfast, and spa for two people, already paid for and never enjoyed. As a customer, it is difficult to understand that there is no reasonable alternative, such as an extension with a surcharge, a partial exchange, or applying the paid amount to a new reservation. The final feeling is very negative: the establishment keeps the amount for a complete experience without providing any service, and furthermore, the phone support received leaves much to be desired. An absolute disappointment in customer service.

Everything was very good except for the water, which is cold.

Small and very nice hotel, easy parking and good service, the room has a small terrace with ideal views, the spa is, with armchairs and sun loungers and water machine and infusion