It took us more than an hour and a half to be able to reach the hotel due to street closures in the surrounding area for the Oviedo festivities. We called to request some solution and none was provided to us, nor were we informed of what was going to happen so we could take it into account.
After all this, the hotel did not have any gesture for us.
Furthermore, for a 5-star hotel, the sliding bathroom door made a horrible noise and it seemed like it was going to fall apart every time.
It is a shame that a hotel with such renown does not reach the standards of its 5 stars in any aspect.