Eurostars Executive

I was at Christmas 2025, they changed my room because it smelled like tobacco the night before they had been on a party there, I didn't dare even sit on the couch. They changed my room and I am still waiting for the return of the difference, since their manager Sara Cruz does not even answer my emails. Today, February 5, I just claimed it again, and whenever I call they tell me it's not here.

Super busy hotel. Check-in was a bit cumbersome but the front desk person was friendly enough. The entire hotel smelled like cigarettes! The hallways & the hotel rooms all reeked of cigarette smoke and the perfumey stuff they used to attempt masking the smell. It was overwhelming & headache-inducing. The bed was comfortable and there were nightstands on each side, but the power outlets were under the nightstands--very inconvenient for two people wanting to charge devices at bedside. The room had a mini fridge with two waters inside, which was nice. The shower/tub combo has decent water pressure, and the hot water stayed hot. The magnifying mirror was an excellent touch. The towels were ok. The WiFi was strong and password protected (yay!). Breakfast was plentiful. Parking is on the street. Unless they can clean up the horrid smell, I would definitely look elsewhere the next time I'm in the area.

The hotel room is depressing with bars on the window, so dark it makes home look like a sun holiday. Hotel says they are booked out and can’t help us. Love holidays when we called said there was nothing they could do to help us. Feeling trapped. Was so excited to come to a 4 star hotel in Barcelona …Here right now and feeling unsupported and sad. 😢