Pension Miami Hotel

I booked non refundable in early January 2020, with arrival date April for 2 nights. Then Corona entered Europe. All countries in lockdown, especially Spain. Airlines provide a voucher that is valid for one year to rebook. This guesthouse says that before my arrival date I have to change to another date valid until December 31, 2020, after all, the booking was non refundable. How can I change if the tourism industry is locked. Nobody knows when the airlines will be operational again, all countries will cancel the lockdown and you can travel again. I do not necessarily want to cancel, but the guesthouse cannot fulfill its obligations because no tourist is allowed in Spain. In addition, the prices at this guest house at another time are 2.5x higher than what I paid. Just ridiculous !!!!! It seems that they have increased prices enormously. It is not willing to issue a voucher with a validity of one year. The entire tourist industry is currently working with a voucher, but this guesthouse refuses to participate.

During a covid-19 pandemic to refuse to give refounds or change booking dates is totally unacceptable. We have tried contacting the hotel inumerous times and always received the same authomatic reply that they must follow their policy. There is no policy that attends what is happening in the world now

The location of this hotel is fantastic for walking about, and access to airport. there are many beautiful cafes and restaurants nearby. The hotel rooms are very clean and well maintained. Very quiet hotel. 24 hour security. Staff are well versed in English and they are more than helpful. The price of the hotel rooms is very good. Highly recommended.