EUROSTARS LAIETANA PALACE

The rooms are available at 3 PM. We arrive and no one knows how to give you directions on: Where to rent bicycles, where to buy tickets to visit the city, where to park bicycles (there are poles to park just 20 meters away), we enter the room and my children's sofa bed was closed. They did not have towels and there was no soap in the showers. The air conditioning was blowing on my children's sofa bed, so I had to lower it, but there are only comforters on the bed. An unbearable heat. Outside my balcony, there were all the air conditioning units of the hotel. The rooms are cleaned around 5 PM. Customer service is non-existent.

Lovely clean hotel. Perfect location for exploring the old and best part of Barcelona. All staff extremely helpful and friendly. Would love to stay again.

Location is in the old town, airport bus A1 and A2 stop is a 10 minutes walk walk away and 29 minutes to the airport. Plenty of things to do and see, lots of places to eat, markets and shops. Marina is close by. Hotel clean and comfortable though the double bed feels really small and wish it was bigger. No issues with noice, staff were helpful and friendly, check in quick and seamless. Bathroom and room very clean, rain fall shower hot. Breakfast primarily continental but lots of choice including ham, cheese, yoghurt, cereals, bread, toast, jam, honey and lots of pastries. There was a small hot choice of scrambled eggs and bacon. Positives - location & cleanliness What could be better - size of the bed and heat of the coffee at breakfast (was only just warm) Would stay again if returned to Barcelona.