Hotel Arts Barcelona

The food, the service, and the location: everything was excellent! The only negative point: security. I had dinner at La Marina restaurant at Hotel Arts Barcelona. An individual and his wife, who were not staying at the hotel, came to dine there and were seated next to us. They did not know that I understood Arabic. They repeatedly discussed us until I eventually had to react and intervene myself. I find this kind of behavior completely unacceptable in a hotel of this standard. The hotel should seriously consider restricting access to non-residents and ensuring that only hotel guests and legitimate visitors can freely access the hotel. It is not normal to feel uncomfortable by people from outside the hotel like this guy and his wife. Furthermore, when leaving the hotel, security should also warn guests about the risk of pickpocketing in the surrounding area. Unfortunately, we were victims of an attempted theft ourselves and reported the incident to the police approximately 1 km from the hotel. Except the security point: this hotel is a must in Barcelona !!

THE BEST Experience. The concierge was AMAZING! Special shout out to Natalia, Valentina, and Maria!! There was another young blond girl who was super helpful and patient but I don’t remember her name! They helps with booking dinner reservations, adjusting our schedule based on your families needs. We had everything planned but with 3 kids they all wanted different things once we got there! They did it all. I even had a problem with a day trip experience we decided to do. I would not recommend taking the train!!! But they said they would help get the complaint/adjustment started! And they did especially since i don’tspeak Spanish! I really feel that they went above and beyond. Everything about this hotel is great! Breakfast was amazing experience every morning! I loved that they knew my coffee order after 1 time.

Very disappointed about my stay. The people were very nice and the room lovely but the service wasn’t worth 1700€ for 2 nights. I asked when I made my reservation for a room on the highest possible level and they gave me one on level 6 out of 30... So sad they didn’t care. And when we came back from our first day wandering in the city the whole afternoon they hadn’t cleaned the room. We had to ask for it and they asked us to wait outside the room for one hour when we wanted to be quiet in our room… Nothing dramatic but once again when you pay 1700€ for 2 nights you expect something else.