Arts Barcelona

Very disappointed about my stay. The people were very nice and the room lovely but the service wasn’t worth 1700€ for 2 nights. I asked when I made my reservation for a room on the highest possible level and they gave me one on level 6 out of 30... So sad they didn’t care. And when we came back from our first day wandering in the city the whole afternoon they hadn’t cleaned the room. We had to ask for it and they asked us to wait outside the room for one hour when we wanted to be quiet in our room… Nothing dramatic but once again when you pay 1700€ for 2 nights you expect something else.

Our visit to Hotel Arts in Barcelona was incredible. A huge shout out to the entire team for making this stay special. The front desk was exceptional, the concierge ladies were so helpful, and management was on point. The level of service and hospitality made this stay special. Also, the room was stunning with views of the city and Sagrada Família. One of the best stays. Thank you!

Stayed here recently and felt that considering the amount charged per night the guest service and the quality of food was so poor. The hotel itself is not in the centre of town so a Taxi is required to get there at at least a 20 euro each way trip. Food options in the evening are really poor with only the pool restaurant or a Michelin star restaurant with prices to match available. We tried the room service which was inedible and the fact that when we put the tray outside our door in the evening and it was still sat there the next afternoon speaks volumes. There is no hotel bar to speak of which is weird and we left with a feeling of a complete underwhelming experience. We will try the Mandarin Oriental next time which is on a par price wise and hopefull an elevated guest experience.