Catalonia Plaza Catalunya

We had a long day of travel, and immediately upon check in the woman at check in was rude and nasty. (The younger female with dark hair and glasses) I had reserved a room for 2, however contacted the hotel and added a third person and was assured in writing through the hotel app that this was okay. I was assured they’d put a roll in bed in our private lounge pool room, and even though it would be a right space- it was fine. I was charged an Addie $150 euros for my additional guest- which I agreed to. Your staff (female, younger, dark hair and glasses) immediately tried to argue with me. She told me I could not stay there and that this was not okay. I started to show her the messages that I have in the app and she continued to try and say I could not stay, but my deposit was already charged to my credit card for this hotel, and I had all the messaged to prove this was already approved. She then said “okay- you can stay.” When we got to the room the sofa bed was made up- as discussed in the app. She failed to give us our complimentary drinks of cava, so I had to go back down to request these and again she tried not to give them to us. I then had to request an additional towel and hand towel for my added guest (noted I paid $150 euros extra for this guest, so a towel should have been provided and not needed to be requested) Aside from her terrible customer service, the other staff were amazing. The restaurant staff were always kind and welcoming. The area is perfect The plunge pool was the highlight for a European heatwave. I would recommend and would love to visit again. I just hope for this staff to get some training and to treat paying guests better

This is our second time here (2024) pleasant welcome from the staff, very helpful and explained the tourist tax which would be paid on checkout. The lobby is beautiful decorated and has a vintage look. The room (211) was very clean, tidy and spacious with a comfy bed(soft). The bathroom was spotless with no mould signs, towels soft, shower gel, shampoo supplied. Closets are very big with hangers, a safe and lifting inside which is a nice touch. Every time we went out and returned a nice greeting was waiting asking what we did and how was the day. On checkout we paid $36 for tourist tax (2 nights) Jeffery (who took our bags) to look after was informative, polite and great member of staff. The hotel is in the centre of everything you would want to visit, hop on and off stops in the centre, bars and places to eat. But do venture off the main areas as service was better and the food and drinks were fantastic at very good prices.

This is the second time we have stayed here. We arrived after a transatlantic crossing by boat, then spent a few days before jumping off to travel through Spain and Portugal. We always seem to arrive before Sant Jordi, but the chaos on the street stops at the door of the hotel. The service was excellent, rooms were quiet and clean, and the staff was very friendly and attentive. I want to give a special shout out to Gaston (not the Gaston in Beauty and the Beast, the other Gaston) who always greeted us by name, always tried to ease our way coming and going, and wished us well after grabbing a taxi for us.