Cortes Hotel

Hotel very well located and the staff super attentive, especially Max and Maria Luísa, I highly recommend, I was very satisfied

Expensive hotel for something ordinary; my room was almost 150 euros a night. Otherwise, when paying by credit card, the employee does not provide a payment receipt, then asks to keep our credit card numbers, and then asks us to fill out a questionnaire with all our contact information from A to Z. No one at the front desk speaks French. Instead of an invoice, which you have to ask for, they only give you a "pro forma" the next day. For the price, they could walk us to the room to explain how this or that works, but no. Breakfast is not offered either. There isn't even a dispenser to get a chocolate milk drink, for example. Furthermore, the room is not soundproofed; you can hear people talking nearby and outside noises. Otherwise, it is nice but does not deserve the price because there is nothing special about it; it is no bigger than in budget hotels. The bed was large and very comfortable, clean, no issues on that front, but cleanliness is the bare minimum for a hotel, simply the ABCs and not an excuse for a high price. You will have large mirrors if you like to admire yourself. My room had a sink on the bedroom side, but I would have preferred a table and a chair, which were not there. The bathroom-toilet area is fine. A bedside lamp is missing, a small light in the bedroom would be practical at night. We have 2 bottles of water to welcome us. There was a small fridge under the sink. There is a phone but no number provided to indicate how to reach the front desk with it. The Wi-Fi works very well. There is a television that also works, but the programs are trashy, like Netflix and Co. via the Internet for the dumbing down of the common people, but well, that is everywhere. My criticism is therefore mainly about the rather steep price... for, all in all, nothing much more original than elsewhere.

I had made a reservation through eDreams for 3 nights and had received regular confirmation of the reservation. We arrived at the hotel at one in the morning, after a trip, to check in, and at the reception we were told that our name did not appear in their portal and that, consequently, they could not give us the room. The even more absurd thing was being told, in essence, to “fend for ourselves for that night,” because they could not do anything. After pointing out the seriousness of the situation and after obviously getting angry, they found us alternative accommodation in a hostel about 15 minutes by Uber from the hotel. I find it unacceptable to arrive at one in the morning with a confirmed reservation and have to be the ones to solve a problem that we absolutely had not caused. The next day we returned to the hotel, since the reservation was for three nights. After spending the first night in the alternative accommodation, we went out in the morning and returned to the hotel at 6:00 PM. In this case too, another surprise: the room had not yet been cleaned. A truly disappointing service from every point of view. The receptionists proved to be unfriendly, unhelpful, and not at all oriented toward helping the customer. Instead of trying to concretely solve the problems, we continuously had the feeling that we had to manage everything on our own. A hotel should guarantee at least adequate management of reservations, customer assistance, and a clean and ready room upon return. Unfortunately, all of this was missing here. Terrible experience from beginning to end. We will definitely not return and I do not recommend it.