Hotel Estela

Excellent value for money. The friendliness of the staff at all times, from the moment of parking, is particularly noteworthy. The hotel is very well located for visiting the beach right in front and the port of Aiguadolç.

strong damp smell and poor room condition We booked a Junior Suite with balcony and sea view and were really looking forward to staying here, but unfortunately we left within about an hour of checking in. As soon as we went into the room there was a very strong damp/musty smell, which seemed to be coming from the air-conditioning. The floor was also dirty and overall the room just didn’t feel clean or in the condition we expected from a four-star hotel. We went straight back to reception and explained the problem. A cleaner was sent up to the room, but the smell was still there. We then went back to reception and asked whether there was anything else they could do. We were told the hotel was fully booked and there were no other rooms available. We explained that we couldn’t stay in a room smelling so strongly of damp, asked for a refund and left to find another hotel. We hadn’t unpacked and had genuinely arrived intending to stay. What has been most disappointing is what happened afterwards. The hotel later told Booking.com that we had been offered alternatives which we declined. That is not our recollection at all. We have repeatedly asked them to explain exactly what alternative room or solution they say was offered, but they have never actually identified it. We ended up paying for another hotel for the same three nights. I appreciate that hotels can have maintenance problems and we would have happily moved rooms if another suitable room had been available. The disappointing part was not just the condition of the room, but the way the complaint was handled afterwards. Sadly, based on our experience, I couldn’t recommend staying here.

Had a wonderful stay at Estela. The reception was nice, even managed to have our room ready before time. We had one of the larges suites and it was absolutely great. Very spacious! The breakfast was good - at times its quite busy, so eating early can be recommended if you prefer to have less noise. Being so close to the beach we never used the pool area at all. The only thing we missed was a gym, since its too hot to run/ exercise outside this time of the year. We will be coming back in years to come!