Abando Hotel

I would like to highlight the kindness and excellent service of the receptionist, Tomás. I had problems making the reservation and his willingness and service were a great help. Thank you very much

I give it a bad rating because during a heat wave in Bilbao, the air conditioning did not work! and they solved it with a small fan!!! They did not change our room. The room faced an internal light shaft, so it was not very bright; it had a window where no air flowed, and you could see from the other building. It was not quiet either. How can it be that the cleaning staff makes so much noise on a Saturday and Sunday at 7 AM??? You could also hear noises from the adjacent rooms, slamming doors, footsteps! A horror!!! The breakfast at €22 seemed very expensive to us. The parking is €27. It is a shame that a hotel that claims to be 4 stars and very well located has this lack of maintenance and insulation!!!

For a four star hotel, it left much to be desired. We couldn’t change the temperature of the AC, couldn’t reach the front desk or concierge on the phone, didn’t have any shower gel, shampoo or conditioner in the bathroom and didn’t have anyone helping us with bags. Besides the front desk checking us in quickly when we arrived, the central location and the beds being decently comfortable, there was nothing else about the experience that made it worth the money.