Puerta de Burgos

I've been very cold, I stayed for two days, the first one they gave me a room with a lot of damage, horrible. I complained and they gave me another one with as many damaged and dirty. It's true that both days I got blankets. But the three people we're left with come with an impressive cataract. They told me they were trying to fix the heat pump, but the dining room was great. I didn't understand why the penguins were walking around. Right now they can't say it's a 4-star hotel and although it used to be another chain, if you can't give the room don't give it. This never happened to me. Shame to go back to my hometown and find this

It's not a 4-star hotel. Room with broken parquet, bedside table with a blow and lame armchair for missing a leg!!! And the curtains need a good wash!! There is no shower with telephone and the sink also had a knock. A mess of a room!!! And the parking lot better not talk.

An extremely disappointing experience for a 4-star hotel. Despite my clear request for a cot when I booked on July 31, answered by the hotel (“We take rating of your request and will try to satisfy it.”), nothing was prepared when I arrived on August 16. The reception coldly replied that there was none and that nothing could be done. No effort, no solution proposed. In addition to this, the hotel’s facilities are very old: the wardrobe could not even open, the floor was cracked, the sound insulation almost non-existent and, as the hotel is located just off a busy street, the noise of cars at night was unbearable. No real Service is offered, which is totally unworthy of a four-star establishment. Only breakfast offers a varied choice, but its price of 12 € is totally exaggerated for Spain. Overall, this hotel definitely does not fit the 4 star category and I do not recommend it.