Celuisma Torrelavega

We stayed for 1 night in Sep 2013 while on a bus tour. I thought the bus was pulling up in front of a derelict shopping centre then realised it was our hotel! Room dreadful, food dreadful. Do not stay here. It is not even 1 star let alone the alleged 4 stars it has on its sign.

4-star hotel???? Maybe in the early 70s but certainly not now, I'd give it 1-2 stars at the most. I spent 6 nights in that hotel last week (August 2013) with my boyfriend. I can hardly describe how disappointed and upset we still are. The hotel is terrible, the rooms looked nice on the hotel's website but far from it, they've only been painted and the curtains and bed covers look quite new, the rest is just appalling. The room and bathroom were both dirty, cobwebs, one inch of dust on sockets, pipes... You should see the TV set and radio, both from the 70s. There was a tiby fridge that was warm inside! The AC did work though. The bathroom looked like out of a bad US roadmovie motel where someone gets murdered.The water pressure was a joke, it took me ages to rinse my hair (short bob), and regulating the temperature was mission impossible, you either got boiling or ice-cold water in the shower. The soap dispensers were empty and broken, we only got complementary sachets with gel and shampoo, that weren't replaced daily. My boyfriend's quite tall and he needed 2 sachets for a shower, which meant I didn't have one for me. We ended up buying gel in the supermarket next door and fortunately we'd taken our shapoo with us! And you won't believe it: there was no toilet brush!!!! We didn't choose the hotel as it was part of a Package holiday to Cantabria. Meals were included. We'd been promised that the hotel would be flexible with the menús as food is a problema for us. Far from it, the waitresses were rather rude, they said we could only have what the rest of the group had (typical Spanish winter dishes and frozen fish every day), so we had to eat out (despite having paid for our meals at the hotel beforehand). Many other people in our group complained about the qualityof the food too. Breakfast is a buffet, but they never change it!!! After 6 days I was sick to death of eating a croissant and puff pastry biscuits!!!! The common areas were OK. Small foyer, comfy sofa/armchairs on the 1st floor (dining rooms/cafeteria), but shabby/dirty staircase. Tiny lifts. The location isn't good either. It's in the outskirts of Torrelavega, a little in the middle of nowhere, convenient for travelling around Cantabria as everything worth visiting is less than 1 hour away. A tram runs along the street next to the hotel's so the noise is disrupting. We were lucky to have a Carrefour supermarket next door as we could buy gel, food, drinks etc. There're also a take-away pizza restaurant (Telepizza), a kebab, and 2 bars. A chemist's (drugstore) is conveniently 2 minutes from the hotel.

We were on a coach tour of Spain, the night before our hotel was truly 4 star with good food. When the coach pulled up outside this place I was hoping I would be surprised after entering the building as the outside said it all. No such luck, after entering the foyer which was sad and tired we entered our room!!! What a joke, the bathroom vent was filthy, most likely never been cleaned, the fridge had mould in it and the whole appearance of the room was very tired and shabby. The dinner was served late and for good reason (I wouldn't want anyone to see it either). It was the most horrible seafood soup full of pasta. Mains was fish and chips, the wine, yes they gave us wine was just as bad. Dessert was a bit of a surprise, as small as it was at least it was editable. Surprise breakfast the next day was just as bad. What a let down. I am currently staying at a hotel in Madrid that says it is only 3 star but is six stars compared to this one. This hotel chain needs to review their business practises or they may have no business in the future. One more thing no free wifi, which has been available throughout any decent hotel in Spain, UK,etc. do yourself a favour and go anywhere else but here.