Civis Jaime I

The rooms are so hot and they have the AC disconnected during 6 months of the year, we asked several times for a fan or a way to get the room cooler, the windows do not open much so the room can't ventilate. We were there for a bike competition, we got there two days before the competition so we could be well rested and we were not able to rest at all! In fact we both got sick because of sleeping in such a hot temperature, not being able to rest and then exercising the next day. The rooms do not have good sound isolation so you can hear almost everything from the other rooms and from outside. They opened our door once while we where resting too. The staff just don't seem to be interested in making their residents happy and making it a pleasing experience, we asked several times for them to help us get the room cooler, it was around 25C degrees, the ideal temperature for sleeping is between 16C and 20C degrees, they had no interest in helping, or in giving us a refund so we could go stay somewhere else to sleep better. I can't comprehend how this could be the recommended place to stay for a competition. Definitely affected the performance and our health.

We spent the weekend at said hotel, the rooms are spacious, as is the bathroom, super comfortable bed and everything very clean. The perfect New Year’s Eve dinner, first a hearty buffet, with cava and then dinner at a well-served table , three delicious dishes and dessert, cotillion with open bar, without skimping drink. There was dancing late, it was well soundproofed, because from the rooms you could not hear. Varied and hearty breakfast. As the only good thing, parking is complicated and you have to maneuver a lot if you are not going with a utility. Central hotel to visit the city. I'd definitely come back.

We booked a few days ago by phone. There was an error in the date and it was possible to day in October instead of November. Today when we arrived they tell us that it was already invoiced and that we have to pay again... They had spare rooms but even though it was a mistake we have paid again because they indicate that the previous reservation had already been invoiced. On the day of the initial mistaken booking no one called or asked us, either by phone or by mail, if anything had happened and if we were not going to arrive. We do not find it normal or professional that a chain of hotels like this, 4 stars, charge the room, guests do not occupy the room because it was not the correct date of the reservation, we arrive the right day, you have spare rooms and we have to repay. Nor that anyone calls or writes before or after to ask why we have not gone to the hotel on the wrong date booked. We do not think it is fair and of course we will not return to any of the hotels in this group.