Hotel Casa Del Aguila

Hotel Casa del Aguila in Cuenca is a boutique Nass hotel. It is a historic colonial well appointed home providing original charm, & quaint basic rooms in a central location. Breakfast is basic and Wi-Fi slow. Staff was very accommodating.

Hotel Casa del Aguila in Cuenca delivers colonial charm, clean quiet rooms, kind staff and a walkable center location; breakfast is basic and Wi-Fi can lag, but overall it' s a calm, well-kept base for exploring the city.

I went with my family to this hotel to welcome the new year and unfortunately it was not at all what we remembered it once was. Since the hotel belongs to new owners things definitely changed for the worse. The entire hotel has only 3 girls working there. One who does the cleaning, one who prepares the breakfast and last one is at the reception. None of them have any experience or training in customer service. Every time we returned to rest from a tour during the entire day we came back and our rooms were not cleaned yet. It is very sad to see what this hotel once was vs. what it is now. We will definitely never come back. You have lost your customers.