Hotel Cuenca

This is one of the best hotels my wife and I have ever had the pleasure to stay. Before booking my wife called the hotel and talked with the receptionist about the hotel and the area. This city is at about 8000 ft elevation and I have COPD, so we had concerns regarding the altitude. The receptionist recommended we use a private tour guide instead of the large bus tours as with a private guide there is a lot less walking and you can select what interest you for the tour. She gave my wife the name and number of a couple guys she had good reviews with, which we used one, and the cost was about the same as the group tours. Regarding the hotel, the entire staff excelled in doing anything to assist in making our stay great. The breakfast was great, the restaurant good, and our room was perfect. I really liked the heated floors, and the large bathroom Highly recommend this IZTA hotel for your stay.

Great bed , fluffy pillows the bathroom was ok but the shower wasn't good..the overall experience was okay I guess, but the guy in charge of the personnel and the receptionist weren't that good, not helpful when I was checking out, didn't offer to call a taxi and didn't help me with the luggage..that was a huge sign lack of professionalism and good manners

Just stayed a few nights in Hotel Cuenca, and didn't actually sleep until dawn the third night. The walls are paper thin and you can hear every noise that comes from the rooms on your floor as well as the floors above and below. The hotel has two 3-story rotundas that allows all of the noise to travel easily like an echo chamber. No one had their TV excessively loud, yet we heard every thing. Plus there are no fans or air conditioning, so you have to keep your windows open to circulate the air otherwise we were boiling hot. We were on the third floor and could hear people talking at the front desk! It's sad because everything else was so nice...gentle, friendly staff were super helpful, the rooms were clean, the breakfast was very nice. If you're a light sleeper, I'd find a different hotel. If you sleep like a log, no worries, you'll be fine.