Club Jandia Princess

Great spot overlooking a very pretty beach, the hotel has a good vibe (especially Norman from the entertainment team who went above and beyond to include all and he was just a really nice guy). Food is excellent with a large variety of options and theme nights - something for everyone! The rooms are very nice, clean, comfortable and cool (we were in room 8315 which was great and had a nice view of the bay). Very good value for money (especially given the reps have a consistent present on site and are very helpful in providing excellent solutions to any minor holiday issues). Mic drop !!!!

Firstly, change of room required as strong fishy smell in the toilet ,bath with signs of mold ,... .we checked in after queuing 45min+ , after 4.30 pm,called reception when viewed the room. We were Asked to visit reception at 10 in the morning for a change of room. We finally got a different room after 3 the day after arriving and with the help of a fantastic, polite ,helpful member of public relations staff, Evelina. The reception lead was making an offer that was unacceptable!!. This is our 4th visit to the hotel and from our first to now ,the declive in services ,staff is noticeable. Some members of staff don't speak Spanish, nor Engilsh,nor German! We encountered others that have had falls, gastroenteritis, myself tummy cramps after eating prawns that were frozen ,didn't happen just once ....last time I complained and asked for them to be removed . In the same section I encountered peeled mini prawns swimming in water ...it was no sauce...it was water...I served myself some and decided not to eat them!. My partner doesn't drink alcohol, we're all inclusive and in the evenings was asked to pay for a bottle water!! Yes ,they provide with water bottles to refill,and that's ok daytime but in the evening?? You don't want to carry a water bottle... The ice-cream tabs provided were always soft never hard!. Twice our table was cleared when we went to get our desert in 1 occasion and when getting our mains in other... .A third occasion my partner made the waiter aware of we going to get another dish and please to leave our table...still I was approaching the table and saw 2 waiters arguing as 1 was trying to clear the table and the other was asking her not to ..... The attitude of some members of staff was unpolite,unkind,unprofessional... It's truly sad to see the downfall of what it was a beautiful space . We don't know if we will ever return, its nearly 80kms from the airport and the transfer time is not a short ride...it's a 4 and a half hr flight ...and the appeal has gone .

By far the worst hotel I’ve ever stayed in, the family rooms smell like damp and dirty drains however if you visit without children you are given lovely, clean and modern rooms. The air conditioning is poor, there is no air conditioning around other areas of the hotel including the restaurant which is like a sauna and you are shouted at when opening any windows to allow a breeze. The staff are extremely rude apart from a small handful of evening bar staff, the staff are very particular about where you sit in the restaurant and will remove your food and tables infront of you if you disagree with the seating instead of having a polite conversation. Most of the all inclusive buffet food tastes like it’s been sitting there for days before you get to it, it’s very clear the staff pick and choose which guests they want to have a problem with based on what language you speak. Activities which are advertised on the hotel website are misleading and are actually away from the hotel and not included in the price, I’ve never had a worse experience in a hotel before.