SBH Costa Calma Palace

Currently there! Staff are very very rude! If you are English - stay away! Only been here for a day but first impressions assist with making a good impression. Rude on arrival - like I’m expected to find my room by chance! Got here late last night and when checking in had to wait whilst nobody there! Then on check in given a card for dinning on floor 0 no other instructions! I got told my room was located down on the right from reception and floor 1? No assistance with guidance nor help with baggage- walked down and ended on a balcony with chairs and tables and dead end. Returned and he got quite shirty with me! Got to my room dropped of bags but could not find the dinning room therefore had a bag of crisps from my flight bag! The doors on floor 0 were locked where I am staying! Asked another person(German) in the morning on how to get to the dinning room! He was lovely and took me there! Breakfast - showed my card - got told I’m on a certain table for dinning that evening???? I’m a solo traveller so when returning to the table to get fruit the table hand had cleared all my table and disposed my card - did not want to create a scene so got on with it and thought - just a piece of card paper! On return to get my evening meal could not get past cardboard control! I’ve got problems walking but he sent me back to go to reception on floor 4 to get another cardboard pass - by in which time my leg is aching loads and nearing my time allocated slot for dinning! Got back down then he started taking me to a table far away from the buffet - hence loads of empty tables along the way so I said I’m not complaining but need somewhere near the buffet due to my leg! Limping terrible so if carrying a plate it would be like it’s like a knockout to see how much is left on my plate at the end! He got shirty then made a point of splitting up a table and sat me next to the kitchen porter point! At this point felt near to tears! Got my salad because vegetarian and awaited 10minutes for a waiter to ask about a drink!!!! Then I’m the only person in the dinning room so asked to pay for my drink. He returned with a piece of a half written bill and asked me me to signature- room number blah blah in terrible English and when asking where got shirty and said he had no time for it due to the football!!! Lovely location - room ok and spacious right next to the beach but that it’s!!

The location, the rooms, the views.... everything is great; however, the restaurant service did not please me, and I find the issue of drinks at dinner unacceptable. At breakfast, it is very varied and very good; there is a machine that supplies water, everything is fine; however, for dinner, they unplug that machine, it is no longer available, you cannot drink the same water they offer you in the morning, and if you want to drink water, they offer you to order a small bottle, which costs €3.20, making the price per liter of water over €10, as if it were a bottle of alcohol..... On the other hand, I asked and was told that it is not allowed to bring other drinks into the restaurant for dinner, so you have to buy them there, since they unplug the water machine to force you to buy it. In short, the drink service at the restaurant for dinner is very poor. I believe it is unacceptable and disgraceful to charge for water to be able to have dinner at more than €10 per liter. If I return to that hotel, I certainly will not choose the dinner service.

loved the location and stunning foyer. Food was great and really enjoyed the week until the last day. We were spoken to very rudely in the dining room by a waitress, who questioned our right to be there and in front of other customers. After 2 e mails to the management , I have not even received and acknowledgment or an apology. This to me is common courtesy. I had no intention of putting this onto Trip Advisor, but feel I am being ignored. Such a shame after a lovely week.