SBH Taro Beach

The hotel itself is not perfect and there is definitely room for improvement. However, I left Fuerteventura with something far more valuable than memories of the hotel. This island has a unique kind of magic. The ocean, the beaches, the wind, the night sky and the moonlight reflecting on the water create a sense of peace that stays with you long after you return home. What made the biggest difference, though, were the people working at the hotel. They were genuinely kind, welcoming, helpful and always ready to share a smile. They made us feel truly welcome. Sometimes a small gesture or a few kind words mean more than luxury or perfect facilities. Thank you to everyone whose warmth and kindness made this holiday so special. I came home with beautiful memories, a sense of peace, and something much more valuable – a reminder of the joy that life can still bring.

First of all, I honestly don’t understand why this hotel has so many negative reviews. From the moment we arrived, we had a really positive experience. The reception staff were incredibly helpful. Nothing was ever too much trouble. They even upgraded our family’s room after we asked if we could stay closer to our relatives, which we really appreciated. The rooms are spacious and many have beautiful sea views. One of the biggest advantages of this hotel is its direct access to the beach. Being able to walk straight from the hotel onto the beach within seconds was something we absolutely loved. The beach itself is beautiful and was definitely one of our favourite parts of the holiday. Cleanliness: this is probably the only small negative point. During our 14 night stay, our room wasn’t cleaned on four occasions. However, our family’s room was cleaned every day, so I think we were just unlucky. It wasn’t a huge issue for us, although with children there’s always sand everywhere, so having a broom in the room would have been really helpful. The rooms could definitely do with some refurbishment, but considering how many rooms the hotel has, that would be a massive investment. Food: absolutely delicious. There was always plenty of choice and everyone in our family found something they enjoyed. We’re a family of four with two children who have completely different tastes, and one of them is a very picky eater, yet she always found something to eat. As in many Spanish hotels, tea and coffee aren’t included during lunch and dinner. It would be lovely if coffee and tea were available with lunch as well, but it wasn’t a big issue because you can always go to the snack bar afterwards for a coffee. We also used the snack bar a few times when we missed lunch, and everything there was great too. I actually liked that they served simple, familiar food that everyone enjoys. The restaurant staff and waiters were absolutely wonderful. Always smiling, friendly and very helpful. The bar deserves a special mention. The bartenders were fantastic, especially two of them, whose sense of humour made every evening even more enjoyable. The only suggestion I’d make concerns the paid drinks after 11 pm. The signed drink receipts should also be available at reception and included with the final bill at check out. We witnessed guests being charged for drinks they believed they hadn’t ordered (ot is hard to say who was right) so I think this system could be improved to avoid any confusion. We only used the swimming pool once because, unfortunately, there were too many people smoking around the pool area. I understand that smoking rules in Spain are different, but it did make it less enjoyable for us. Another thing we noticed was the sunbed reservation problem. People were reserving loungers very early in the morning and then not returning for another two or three hours. In my opinion, the hotel should enforce its “no reserving sunbeds” policy. Towels left unattended for a long time could be removed and collected from the lifeguard. We’ve seen this system in other hotels and it works really well. The same applies to the non smoking areas around the restaurant terrace and snack bar. Although they exist, many guests simply ignore them and smoke there anyway. It would be great if the hotel enforced these areas more consistently. Overall, we had a wonderful holiday. The location is fantastic, the direct beach access is amazing, the staff are exceptional and the food exceeded our expectations. We would happily return and would like to thank everyone who helped make our stay so enjoyable.

Used to be good, currently just run-down and in parts even unhygienic and gross. Even the truly hardworking and nice cleaning, bar, and entertainment staff cannot change that. We have been guests at the hotel before and are also familiar with the other SBH Group hotels located in Costa Calma. Satisfied until now. That was also the reason for the recent booking. This time, however—to put it kindly—it was such a negative experience that I would like to give future vacationers an authentic insight into what they might expect before they make their vacation decision. But from the beginning: We arrived and, as always, had booked a room with a sea view. However, the assigned room had no sea view, as there was a huge palm tree directly in front of the terrace/balcony, behind which you could only guess at the sea. Regardless of that, the room was in a desolate condition. Furniture broken, the bed was falling apart and shreds were hanging down, the curtain was soiled with a brown liquid that I still hope today was just cola, the headboard of the bed was completely yellowed, as if countless retirees had rubbed their bald heads against it, the sheets and pillows were dirty, and now the "highlight": ants on the floor, couch, and in the bed 🤢🤮. After complaining about this at the reception with photos and videos, a completely overwhelmed and unfriendly employee offered us an alternative room, which is probably only given out as a Plan B in an emergency, because this room was even worse. In short, a complete disaster. Now, we aren't the type to complain and can overlook a few things, but what we experienced this time was unacceptable. By the way: right after me, another customer presented her complaint, complaining about cockroaches in the room, and her little daughter was incredibly scared to sleep in that room, which you could also tell from her crying. I followed the conversation out of interest, as I wanted to know what would happen in this case. Again: no solution! I complained about the condition to the TUI tour guide on-site the very next day, and they promised me they would take care of it and file a complaint. I clearly expressed my disappointment and explained it using photos/videos, which I sent directly to the tour guide via WhatsApp. They promised me they would take care of it and that I would receive "compensation." I will receive an email and a message shortly regarding when and how the credit will be issued. To this day, I have received neither information, an email, nor a credit. Specifically: nothing happened! Other things worth mentioning: live and crushed cockroaches in the areas leading to the rooms, rice sometimes hard, pasta sometimes hard, the pesto pasta has tons of fish bones (no idea how that works. Presumably, they didn't want to throw the fish scraps in the trash and found an alternative), only cheap booze is used for cocktails, at the non-air-conditioned bar in the evening there are generally lines forming all the way to the exit(!), the same applies to the coffee machine at the breakfast buffet, cheese is moldy (no, it wasn't blue cheese ;-), the pool loungers are partly broken, and the cushions are filthy and worn out. The 4-star rating that the hotel holds should be urgently and promptly re-evaluated. In 2026, this in no way corresponds to the current state. We (my children and I) are so disappointed with the SBH Group and TUI that, after this experience, I can only advise everyone against booking here.