Sheraton Fuerteventura Beach, Golf & Spa Resort

This was our second visit to this hotel and it won't be our last. This is the only hotel we've ever returned to and it was just as great as the last time. The hotel is extremely clean and the rooms very conformable. We had a sea view room on level 3 with an amazing view across the pool to the sea. The location is very much on the beach and is perfect for the short walk into Caleta or to to the local shops. The pool is clean and well maintained and there are always plenty of sun beds. The thing that makes this hotel special are the food and the staff, both amazing. There are so many people we could thank, but special mention to Cristian, Rachid, Brahim, Sammuel, Pedro and Jeremias for making our stay so special, in fact everybody we came into contact with was just incredible. Honestly, the best hotel I've ever encountered, and I'm sure we will be back. Thank you everybody for making our holiday one to remember.

We found ourselves in this hotel thanks to an upgrade of our reservation. In addition to the excellent welcome with refreshments, the impact was positive. Flavored water available for free with a dispenser at the reception floor. The room is very large with a small terrace overlooking the sea and pool. Equipped with a safe, kettle, iron and ironing board, hairdryer with diffuser, as well as soap, shampoo, conditioner, body cream dispensers, etc... The pool is very nice, consisting of several basins with different heights up to 135 cm, also featuring a hot tub, which, being slightly less warm, was often available. There were many sunbeds available, so they were easily found, and the free towel service was excellent, replenished several times during the day, and in case of shortage, provided quickly upon request. The international dinner buffet was good, with a different themed night every evening. In particular, we enjoyed the Spanish Fideja. The breakfast buffet was very, very good and plentiful. The poolside restaurant was also very good, with prices in line with the hotel's level, especially for drinks, located along the promenade and facing the beach. The evening piano bar was relaxing. The elevators were also efficient and quick.

Our experience at this hotel has not lived up to what is expected from a 5-star establishment. As soon as we arrived at reception, they requested a deposit for our little dog, but the information was confusing and unprofessional. Initially, they told us we had to pay €500, then €300, and finally €200, all in cash. The lack of clarity and coordination among the staff created a bad impression from the very beginning. Additionally, they charged us €60 for cleaning for our little dog, which seemed excessive considering that the room had the same cobweb and dirt under the sofas and beds for the entire 7-day stay. The dining service, especially during breakfast, left much to be desired. The waiters appeared visibly stressed and agitated, even shouting at each other from long distances across the restaurant. This situation created an unpleasant atmosphere that was far from the tranquility expected in a hotel of this category. Additionally, it was common to hear banging, trays being handled roughly, and constant noise during the service. Special mention should be made of the employee responsible for preparing the tortillas and coffee during breakfast, who at no time displayed a friendly gesture, not even a simple 'good morning.' Throughout our stay, he exhibited a bothersome, distant, and unfriendly attitude towards the guests, something difficult to understand in a direct customer service position. On the other hand, the facilities convey a sense of wear and lack of maintenance. In the outdoor areas, we frequently found dirt, including cans, glass, and other visible debris on the ground. Inside, there were also areas with clearly dirty and poorly maintained floors. Since we were traveling with our little dog, we felt that we were assigned to one of the most neglected areas of the hotel, where the lack of cleanliness and maintenance was evident. In general, the staff did not stand out for their friendliness, and there is a noticeable lack of preparation and organization that directly impacts the guest experience. In fact, on the last day of our stay, we observed an external company conducting an evaluation or interview related to the hotel, and interestingly, that day the staff's treatment changed significantly. They were much more attentive, friendly, and helpful to all customers, including us, something we had not experienced during the rest of our stay. Unfortunately, our stay did not meet expectations. We believe there is a significant difference between the 5-star category that the hotel promotes and the actual quality of service it provides. For the price paid, we expected professionalism, cleanliness, attention to detail, and treatment in line with the advertised level. However, the experience received was far from justifying the cost of the stay. For all these reasons, we will not stay at this hotel again, nor can we recommend it to those seeking a quality experience in line with the price paid.