Villas Corralejo

I am sorry to say how good this place is...but I promised the staff a 5 star review and that is what they deserve. I would just like to say if anyone out there wants to book this villa you will have to fight us first! On the positive side 5 stars+ On the negative side we weren't here long enough! Excellently appointed accommodation...admin help from lease firm 1st class...what more can I add? Just stay away it's ours now!

We booked a Jet 2 Villa holiday at Villa Loire Brisas del Mar Villa number 5 in Corralejo Fuerteventura. On arrival we had no water. With 4 adults and a 4 month old baby not a great start. Called Jet 2 who were less than helpful. So we are now 5 days in and we now have water but no hot water to shower with. This villa is for 6 adults. We were told it’s a small hot water cylinder that can only shower a short time and takes a while to heat up. Jet 2 have been contacted every day since we arrived and their in resort service has been shocking. The villa pool only got cleaned after day 4. It was dirty and requires to be cleaned each. There is no equipment on site to do that as I would have had no problem doing so. The water scenario was only the start, bi-fold doors did not open, ants running up the walls, toilet smelling of urine, cobwebs in the ceiling rafters. First time using Jet2 for a villa holiday and it will be the last. Finally we leave on Wednesday and told to be out for 10am with a 2100hr flight and no amount of hot water. All Jet 2 said was well you could book a day pass at a local hotel. Not really good enough and the villa is a Solmar Villa. So if anyone reads this then I would suggest getting a different villa as this will not serve 6 adults as it doesn’t even service 4. Poor show from Jet 2

We asked to get in early as we had an early flight. We were told no. We arrived just before 3 when we were supposed to enter and had to wait nearly half an hour for the cleaners to leave and were met by wet floors. Villa was lovely. Pool was dirty on arrival. As soon as we put music on we were shouted at by a neighbour who informed us that this was a residential area and noise was not tolerated. This was not in the terms on booking.com or anywhere else for that matter. There was rules on the wall inside the villa asking for noise consideration between 10p.m. - 9a.m. The next door neighbour was very polite but also informed us that this was a residential area and that the villa owner had assured them that any guests were made aware of this. We informed them this was not the case and had we have known we would not booked it as we were there to celebrate a birthday.