Atlantic Garden

I'm getting a bit of a feeling from some reviews that people want to sit in the first row for a double. We have good experiences, we were with three couples, and the apartments are not all the same, our apartment was fine, and my son's with his family was too. We were lucky that we were downstairs, because that meant you had a covered outdoor space, and therefore shade. The other couple had an apartment that was probably privately owned, because in that apartment the refrigerator was bigger, and there was a washing machine. The beds were good (for the first time in Spain) and the apartments were clean. We had a view of the swimming pool. The park was well maintained, the swimming pool was cleaned every day, and the greenery around the apartments was very well cared for. It is a closed park so it is safe. There is also a bar, where you can have something to drink and eat. It's just a shame that it closed at 7:00 PM. The pool was not overcrowded, and the children could therefore just bring swimming pools etc with them to the pool. Speaking of cockroaches, I don't find them pleasant either, but the staff did do something about it. And let's be honest, on the Canary Islands you just have more cockroaches. If you don't want to see them, I would say, go to a cold country. Overall a nice time, in a centrally located park, and fine for the money you pay for it.

We had an excellent stay here in July and would like to stay again in October but were informed that the swimming pools were undergoing refurbishment is this correct?

Unfortunately, our family holiday at Atlantic Garden Beach Mate became extremely disappointing. The whole complex feels very tired and run down and was not what we expected from the photos. When we arrived, only one of the two large swimming pools was available for the first three days. We also had concerns about the security of our apartment door, with the internal safety lock not working properly. We reported this but were effectively told that the doors were all the same, which was hardly reassuring when staying with children. However, by far the biggest problem was the cockroaches. This wasn't a case of seeing one occasional insect. We repeatedly found cockroaches throughout the kitchen and underneath the beds, despite doing our best to keep the apartment clean every day. It reached the point where our children were terrified and we barely slept because we were worried about cockroaches crawling around the apartment at night. We no longer felt comfortable preparing or storing food in the kitchen and ended up eating out more than planned. We reported the problem urgently and asked for help. The solution offered was essentially cockroach spray for us to use ourselves. We asked for a proper solution or alternative accommodation, but none was provided. Eventually, we simply couldn't face putting our children through another night there. After receiving no adequate solution, out of desperation we booked an Airbnb ourselves and left, at considerable additional expense. In 39 years, this is certainly a first for me and something I never want to experience again on holiday. We were told that the complex is fumigated monthly, which concerned us given what we were experiencing. After checking other reviews, we also found previous guests reporting problems with cockroaches. Had we appreciated the extent of this before travelling, we would not have booked. I also found management quite rude on occasions and, most disappointingly, unwilling to provide meaningful help when our family was desperate for a solution. We understand that insects can occur in warm climates, but repeatedly finding cockroaches throughout the kitchen and underneath the beds of family accommodation is not something we consider acceptable. Having to abandon accommodation we'd already paid for and pay for emergency accommodation ourselves was an awful way for our family holiday to end. We have photographs and videos documenting what we experienced and unfortunately could not recommend Atlantic Garden Beach Mate based on our stay.