Mur Hotel Faro Jandia

I was here with my family at the beginning of June, and well... it was a fantastic experience! Congratulations for everything, especially for the beautiful spa with an attached gym and the buffet where you can find every type of food.

Came here as a party of two. We mainly saw elderly German tourists at this hotel. The rooms were good and good quality but a little dated. Customer Service from the Cleaning staff was superb, all very friendly and very good at their jobs. Customer Service from the Catering staff was a little different though. Chefs were polite but the Waiting On staff were either very inexperienced and couldn’t complete simple tasks or were rude and arrogant with one of the Waiters actually shouting at our party of two because we had the audacity to pick a table that was meant for a larger party of two (all the other tables had either not been cleared or they were taken). On officially complaining to Reception staff about this Waiter we, the customer, had to chase this complaint up ourselves as I suspect they wanted to just forget about it. The hotel gym was very poor (see photo) and most of the equipment was either faulty or missing and was like a sweat box as there was no a/c for this room either. Staff “downstairs” at the desk were very polite though. The general area is okay but towards the end of our visit we did notice people “hanging around” outside the main hotel entrance which looks very suspect and at one point the hotel staff locked the main door. Would I come here again, no.

I stayed at this hotel for 6 days this June. The location is perfect, and the welcome was proper. The room and the furniture are a bit old, the views are spectacular of the lighthouse and the sea, and the cleanliness is outstanding. The service at the bar was very good. The service at the restaurant was also impeccable. Perfect breakfast, perfect à la carte meals, acceptable dinners. What I liked the least were the grills, especially the fish one, which I found unappetizing. Very acceptable nighttime shows. A very acceptable hotel with an unbeatable location. Thank you for making me feel so good.