Apartaments Blavamar

we have just come back after a 10 day stay here. OMG!!! we had sent e mail for late check in & towel and bed linen hire. when we arrived the place was locked , we did expect some one to be waiting for us with the key as we had had our e mail acknowledged. 25.00 euros, we had been quoted 19 euros. Deposit 120 euros that we had not been told about. no lift. 4 flghts of stairs no help with bags the stairway is so dark and narrow. We struggled up and let ourselves in. The curtain in the bedroom was hanging on by a thread, the beds where filthy. The sofa and the one cushion absolutly stank. The sockets where hanging off the walls.The floor was dirty and covered in "sand" from the beach. The living room curtain was also not in good order. In the morning we reported all the faults and was told that some one would sort it and was it OK to go to our room if we are not present we agreed. On day three I think the chap from reception came and let himself in & said we shouldn't be there he thought " we had squatters" and had to show our paperwork he did apologies but said we had been put in the wrong apartment but never moved us. two days before we left a dog we think did his business on the stairs apart from being spread across three stairs it was still there when we left. we had an early flight home so had to arrange the return of deposit and what to do with the key. the curtains never did get fixed. Do not stay at the Blavamar apartments.

Hello! Once again, this year, the third time that we go to this Lloret's Hotel. I want to show our thankfulness to all workers of "San Marcos Blavamar Hotel". All of them, works so hard and they were very kind with my familily. In alphabetical order: Anahí, Elisa, Elisabeth and Laurent... And all of them; which now i can´t remember all their names. (please forgive me for it). I have to say that LAURENT (kind and brave french worker) is the top. Laurent, gave us support, at any hour at any moment, to find solutions to help my mother. My mother, now, she has a health, a little weak by the moment. Laurent did the same with all my familily also, with his effort, kind and humanity. He was concerned, at any time about my mother´s health. I´m fairly confident that my mother, coming soon, will be better about her health, and her natural strenght and tireless spirit will come back to my mother again. La France, the French Republic has two summits: LAURENT and the" MONT BLANC" mountain. But Laurent, is much more higher and powerfull than the Mont Blanc. Our thankfulness once again Laurent. Spanish Familiy.

We were supposed to be staying 6/6/18 to 13/6/18.We arrived at our accommodation at 20.30 and continued to read a sign on the front door which told us that reception closed at 20.00 and that we had to ring an international number, which we have now been charged for on our phone contracts, in order to check in late. I proceeded to make the phone call to which a Spanish man answered the phone and proceeded to tell us quite quickly that he would be 10 minutes. Once the man had arrived he did not speak very good English and his customer service was appalling as he spoke about 5 words to us, which included, ‘deposit’, ‘your room’, and ‘thank you’. We then payed a hefty deposit of £120 (which I was aware of) and £13 for linen and Spanish tax. The man led us out of the Blavamar Apartment block, which is the accommodation that we booked, and took us next door to an even more unsafe looking building. We then had to carry two 23kg bags up a winding spiral staircase, luckily we were not on the sixth floor and only on the second, as there was no elevator in the elevator shaft. As we walked into the room we had to wait for the light switch, which was at the end of the corridor to turn the lights on and see where we were going. Whilst opening the door to the room we were greeted with the smell of burning and cigarettes, to which both my partner and me were disgusted by. The door also did not close properly at the bottom and was difficult to lock once in the apartment. We went to open the windows and realised that our apartment did not have a Juliette balcony, which was advertised, and did not have a sea view, which was also advertised. Instead we have a view of a run down building with a collapsing roof. We proceeded to take our suitcases into the bedroom where we did not feel comfortable taking our belongings out of the suitcase, due to feeling unsafe in the apartment and considering how unclean the apartment was. There were stains on the mattress and marks all over the walls. We were provided with a chair in the bedroom which was covered in stains, as were the four dining room chairs that were provided in the main room of the apartment. We were only provided with 2 body towels and no hand towels. The bathroom also came with no soap and dirt in the grit of the tiles. Our room was equipped with an uncovered boiler, and the cleaning cupboard with tools and chemicals was open ajar, which could have easily been accessed by a child. Our kitchen was still dirty and was not stocked appropriately. The microwave that was provided had pieces of food in the microwave and had a hole in the microwave door, which is very unsafe. The oven hood that was in the room was covered in dirt and grime and the utensils were put away dirty. On the first evening of the 6th of June when we got there we walked out of our apartment and booked a room at accommodation down the street. I would avoid this accommodation completely. Awful customer service and awful accommodation.