Aparthotel Palamos

Good location and very good breakfast, very varied. These are the only positive points. The rooms are old. The sofa bed was old, dirty, and completely dilapidated. It is unacceptable to have guests sleep in a sofa bed in this condition. The rooms do not correspond to a 4-star hotel but rather a one-star. Way too expensive for the condition of the room. We stayed as a group of 4 for 3 nights. I agree that linens do not need to be changed every day, but for an aparthotel and the price charged, the room cleaning should be done every day; this is not acceptable for a 4-star establishment. There were not enough linens for 4 people. Furthermore, there were sewer odors in the room. We rented a parking space at the price of 25 euros per day. The parking spaces are very small; if you have a large car, it is almost impossible to park. One night we could not leave our vehicle because it was impossible to park in the available spaces, which were too narrow. The price of the parking spaces is way too expensive. Really disappointed, the pictures of the hotel do not correspond to reality. I do not recommend this hotel.

Terrible experience: dangerous and with no consideration for the customer. We arrived at the hotel at 11:00 PM with two children under 5 years old, practically asleep, and we had to wait more than 40 minutes standing to make the payment, complete the documentation, and pay the fees. We requested if we could pay the next day during check-out, but we were informed that it was mandatory to pay everything before accessing the apartment, without exception. Upon entering, we found a completely broken bed (the bed frame was in poor condition). The next day, maintenance came and replaced it. However, the problems continued: the terrace had loungers covered in pigeon droppings, making it unusable. The most serious issue was that a piece of the terrace edge broke off, exposing a metal rod that could have caused a serious injury to my mother's foot. We notified maintenance again, who had to remove part of the wall to prevent further collapses. Additionally, the bathroom was completely clogged and the water would not drain. After notifying again, the maintenance staff indicated that they could not fix it because there was a structural problem with the pipes that required a major repair. We paid for an apartment that was supposedly "superior" for more than 250 euros a night, which is far from the reality. On top of this, there was a young, inexperienced reception staff lacking training, who had to go ask and verify information every time you asked anything, and a completely absent management in the face of the multiple incidents, who directly responded to the mishaps with: "Oh, okay, we will look into it." We did not receive any apologies or any kind of empathy or compensation that would prevent comments like this, as it was supposed to be a vacation in a high-end hotel and accommodation for what we paid.... The attitude of the management has been particularly disappointing. In a situation with so many problems, the least one could expect would have been a responsible, professional, and customer-oriented response. I would not recommend it at all.

Our experience at this hotel has been very disappointing. At night, we saw that our room was full of ants. We went to the front desk to report the problem and request a solution. The hotel's response was simply to send someone to sweep them away and remove them. They could not offer us a room change or a better solution, despite the evident discomfort of the situation. After that, we had to spend the night in the same room, constantly worried that the ants might reappear or even reach the bed. The next morning, the ants had reappeared. When we communicated this again at the front desk during check-out, we were informed that they had recently had to fumigate the first floor. It seemed to be a recurring problem and not just an isolated incident. The hotel's response to this situation is a discount for a future stay. Logically, we will not return, so it does not represent a real solution for us. What has bothered us the most is not just the presence of ants, something that can happen occasionally in any establishment, but the complete lack of solutions, alternatives, and willingness to compensate customers who have paid for a stay that they could not enjoy normally. We will not return nor will we recommend it.