Cap Roig

It was super nice, a very beautiful hotel with very good staff.

I came for the first time in 2022. Since then, I returned in 2024, and I repeated this month of June. This is the last time. What a shame, an exceptional location, but the rooms urgently need refreshing. The worst is the parking, ridiculously small for the capacity of the hotel. You arrive and have to look for a spot. Where? On the road, it is a categorical no. Then the receptionist offers me the garage, a few minutes from the hotel. Okay, but ... it is complete! After losing an hour, parking in the owner's garage. They are aware of the problem, but ??? That was my last time.

We stayed at this hotel and our experience is very mixed. Unfortunately, the welcome was very disappointing. The three people present at the reception during our arrival were unfriendly and unwelcoming, which gives a bad first impression. Fortunately, we were then assisted by a much friendlier and more professional young man. The room was clean and the bedding impeccable, which is a very positive point. On the other hand, it is very outdated, lacking any particular charm, and deserves renovation. The bathroom also needs to be reviewed: the whirlpool bathtub works poorly and the jets are almost nonexistent, which is particularly disappointing for this type of equipment. Aside from the view, which is absolutely magnificent and constitutes the true highlight of the establishment, the overall appearance seems dated and lacks maintenance. The outdoor spaces also deserve improvement. The pool loungers do not have any cushions, making them uncomfortable. The same goes for the loungers on the terrace of the room: lying directly on the fabric or PVC is very uncomfortable, especially in a four-star establishment. The most problematic point of our stay, however, remains the lack of water for an entire day. After a day spent at the beach and pool, we were unable to take a shower. We received no information from the establishment regarding this situation. The room phone not working, I had to walk up three flights of stairs to get to the reception. The elevators are constantly crowded, making the wait particularly long. Despite our efforts, no concrete solution was proposed to us, and no commercial gesture was considered. Going to bed without being able to shower in a hotel of this category is simply unacceptable. Parking is also a real problem. The parking is largely insufficient compared to the number of guests, and finding a spot often feels like a battle. Regarding dining, the buffet is very ordinary and does not meet the expected level of a four-star hotel, in our opinion. We were disappointed in this regard as well. On the other hand, the staff at the bar and restaurant are pleasant, smiling, and helpful, which contributes to making the stay more enjoyable. 10/10 for Pilar and a lady with white hair, as well as a young man with shaved sides who is quite handsome. In the end, this establishment benefits from a remarkable location and an exceptional view, with clean rooms and excellent bedding. Unfortunately, the numerous malfunctions encountered, the lack of maintenance of certain facilities, the absence of responsiveness to the problems faced, and services that do not meet the announced standards prevent us from considering this hotel as a true high-end establishment.