Copacabana

Booked for an all inclusive week away. The staff were rude and not helpful at all. The rooms are very dated and dark. Poor lighting in room. Bathroom was terrible and the shower curtain was held up with wire. The shower pointed up to ceiling instead of into the bath. The food was disgusting and I’m sure they put the same food out if it was left the next day. Flys all over the food. Spent every day eating out. The pool was tiny, no entertainment at night. Very noisy and people shouting till about 3 in the morning. Not very clean to say they have cleaners come in daily. Good thing was we were only about 10 mins walk from the beach.

I can not believe this place is allowed to trade, booked it for my two older sons and as soon as they got there greeted with rude staff, given the key for the room, well just look at the pics , mould, dirty bedding, exposed wires, toilet don’t flush , food choice shocking, patio doors don’t lock, air con doesn’t work, list goes on When asked if could move was told it was full and had to stay there, I booked another hotel down the road, when asked for a refund they said no , even with the state of the place, I have reported to relevant authorities as this place should not be allowed to operate

Came Friday with my partner and leaving Monday morning. I've had an absolutely lovely time here, read a lot of bad reviews before we came which made a little nervous, but I couldn't fault anything in the hotel, staff wonderful especially Tamara who works in the restaurant she was so kind and always full of smiles, bar staff and reception staff absolutely lovely, food is what you should expect at a all inclusive hotel, they cater for everyone, drinks are very strong and good variety, rooms clean, I've had such a lovely time and will definitely be returning to this hotel, thanks for the great experience :)