Fenals Garden

Spectacular hotel for families, the food is a 10 and the water park is a delight for children. Renovated and very clean room. We have been coming here for July for 10 years. Without a doubt, the best option for families.

The treatment from the employees is terrible, insulting and bothering non-stop; they should all be thrown out on the street. The food seems like it was made by someone with one arm, everything is terrible, just heating and serving, it’s disgusting, I do not recommend it at all

Booked in a hurry!! Wasn't 'cheap' though, for last minute!! (<48hrs) We arrived very late (4am) due to flight delay. I had to wait until the next day for a safe etc. The fridge in the room was plugged in but locked!! Made a right noise!! There were no drinks in the room (water), which I've had in most 3 star but definitely 4 star!! Had to pay at reception for some water. Finally asleep around 5am. 9.18am the maid was banging on the door!! She was so aggressive and rude!! Went to reception for safe key and pool towels. The pool towels were room towels and they were tatty!! Not white, at all!! Stained/marked! Gross!! When we changed them, we were given towels that I assume were what guests had left!! I wish I'd have taken a photo!! They were kid towels, football team towels and one can could only be described as a tasseled rug!! The restaurant!! We had breakfast twice. It was basic and poor!! The wait staff and the egg cook, were all really lovely, polite and helpful. We ate one evening meal but again, I've stayed and ate at better 2 and 3 star accommodation!! Second morning, the maid again, banging on the door and came back 3 times, all before 10am!! She said, 'No clean today' & tapped her wrist, I assume about time. This continued throughout our stay. The final morning, we had to be out of the room for 10am and she banged on the door again at 9.15am!! She was ruthless!! The air-con wasn't the best either. Very weak. The balcony was dangerous. Huge trip hazard steppinh out but when you were stood on it, it was on a slope and you felt like you were leaning/falling! The bathroom was small for the amount of things in there!! You couldn't open the door properly due to the size of the sink unit, it always banged into the bidet. It was a relatively short stay but it's made a lasting impression and not for any good or nice reasons!! I would generously rate this a 2 star hotel, at the most.