Hotel Colon Thalasso Termal

I book a room in this hotel through a voucher called “lavidaesbella.es” for me and my boyfriend. Very disappointed because we had a room with parking view (apparently the rooms kept for this kind of Vouchers) that had nothing to do with a 4 stars hotels. The furniture were in a terrible state, really this room needs to be refurbished. Also we had two single beds...!! When I went to reception desk after checking in the room, I’ve just been answered that it was the room for those vouchers. The others rooms with balcón had a supplement of 60€... We felt so disgusted not only for the room we had with two beds but also for the way we’ve been treated. Really had nothing of a 4 stars hotel...!! I won’t recommend it!

Rooms are clean and staff is mostly friendly, but not very motivated to do their job and not attentive at all. Tables at breakfast are left uncleaned, and since there are lots of doves flying aroud its super annoying. If you want to order something at the bar, you almost have to beg to be served. Hotel guests tend to be a bit older in general.

The hotel were kind enough to hold my booking without a deposit for a considerable time. However I found the overnight desk staff to be inexperienced in my case and incapable of dealing with any issues. We had a block booking for nearly 30 guests and they needed to upgrade some the guests to suites which was extremely kind of them but this was done without taking into account whether they were giving a room to a single person or a couple which really was senseless. Otherwise not such a bad hotel very clean and but lacking the fact that there was no option of extra towels or so I was led to believe, no coffee or tea making making facility in the rooms and no complementary water to my recollection. Beautiful location and used by locals as opposed to tourists. Hotel needs to brush up on there act.