Parador de Aiguablava

We booked a suite at the Parador de Aiguablava for a 15-night stay, trusting in the prestige of Paradores and paying the price corresponding to a room of this category. The experience, so far, has been profoundly disappointing. Since our arrival on June 28, the room has significant deficiencies: * Two of the three access doors to the terrace are broken and cannot be opened, preventing normal use of one of the main areas of the suite. * The outdoor shower on the terrace is not working. * The television has been unusable since our arrival, remaining stuck on the pairing screen. The most concerning issue is not just the breakdowns, but the way they have been managed. We have reported these incidents since the first day and have repeatedly gone to the reception. As of June 30, we still do not have an effective solution. Today, the Parador staff themselves informed us that the issue with the doors is much more serious than they thought and that a crane will be needed to repair them. It is difficult to understand how a room with a breakdown of this magnitude can continue to be rented as a fully operational suite. Additionally, this very morning they offered my wife to change our room. When I personally went two hours later to accept that solution, we were informed that it was no longer possible. In light of this situation, we have submitted the corresponding official complaint form to the Generalitat de Catalunya, as we believe that the service received does not correspond to what was contracted nor to the amount paid. It is truly a shame, because the surroundings are spectacular and the location of the Parador is privileged. However, magnificent views do not compensate for defective facilities or incident management that, so far, is far from what one would expect from Paradores. I am attaching photographs so that each traveler can assess for themselves the condition of the room. Update: if the establishment ultimately resolves all the incidents satisfactorily and adequately compensates for the damages caused, I will update this review to reflect that.

Very nice hotel, very nice view, but the staff is well below a 4-star standard. Very cold welcome, waiting at the bar for over 30 minutes to get a coffee, no explanation about the services or activities. They give you a sheet with a QR code! Decent restaurant, worth noting two "friendly" people, José and Sofia! But overall, we felt ignored, even as if we were bothering when we asked a question! What a shame! This could be a magnificent place.

We came in early May for the second time to the Parador de Aiguablava. We were delighted the first time and quite disappointed this time. We came as a family, so we had two rooms. The room is still very nice, the view is still exceptional, but the advantages will stop there. It was nice when we came, and the pool was closed. Apparently, this was noted on the website, but probably in very small print because we absolutely did not see it!!!!! It opens on May 15!!! I find that very late for a hotel like this one. Especially knowing that at the Aigua Blava hotel across the street, it is not only open but heated to 30°C!!! No lending of beach towels either for going to the beach down by the hotel! There are small works everywhere in the hotel; is this normal after an annual closure of five months? We had the impression of being in a hotel not at all ready for its reopening (which had already taken place a few weeks ago!!). The staff is very unpleasant; they show no interest in the guests. The restaurant is open, it seems, but there is no one inside. There is very little life within the hotel; it does not make one want to relax there. The breakfast was barely good and uninteresting. Few choices, the hot food only on request... in short, not up to par. And the sign at the entrance: "no leaving with food" reinforces the "rat" spirit of the hotel. One gets the impression that everything is done on a budget there. Finally, we had forgotten a full pack of cigarettes in the room. We called them (without much hope, but you never know), response: if we want to retrieve our forgotten belongings, we must take care of the entire postal return ourselves!!! Including picking up the package at the hotel!! Which is impossible given the location of the hotel; only a courier could do it... In short, a good recommendation: never forget anything in your room!!!! We had never heard anything like this before!!! Just incredible! And for the anecdote, in any case, no one has ever responded to my email (sent as they requested!!), just nothing to be done about us!!! So in conclusion, a huge disappointment; the location remains superb, but soon they will have nothing left to justify their very high and clearly undeserved prices. For a little difference in price, the Aigua Blava hotel across the way offers a service and quality far superior; next time we will not hesitate in our choice of hotel. Especially since at Aigua Blava, the restaurant is delicious with a breathtaking view.