Hotel Rosamar

Fantastic hotel in every way, centrally located, perfect if you want to go walking, if you want to shop, and good restaurants around if you don't want to eat at the hotel. Very good breakfast and food Recommended for going with family and friends

My mother's bed was dirty, full of hair and stains. They came to change the sheets; upon removing them, we saw that the pillow and the plastic cover were yellow. The young lady at the front desk was very kind and brought several pillows, and the only decent one was torn, but I kept this torn one; at least it wasn't yellow. We felt like vomiting. Very unpleasant. I couldn't sleep from the anxiety. The next day I went to speak with the manager, Ms. Ana, and she told me she apologized, and when I asked if there wouldn't be any compensation, she became insolent, telling me that if I didn't want apologies, we would go directly to the compensation. Very unfriendly and unpleasant. In the end, she proposed to compensate 50 percent. I agreed and didn't want to make any comments. But the same day she charged me 103 €. When I called, Ms. Ana answered again and told me that the 50 percent was only for 1 night, that they had made a mistake. I told her that it didn't seem right to me, and she told me that if I wasn't happy, I should have left the hotel. I didn't want the apologies.. , I'm hallucinating, it seems so unprofessional to me. I would have really left because it already disgusted me a lot to be there, but I was celebrating my mother's 90th birthday and I didn't want to ruin it for her. I will never return to this hotel again. Very pretty on the outside but dirty on the inside. It was to report to health authorities. I had photos but I deleted them because I didn't plan to make any comments but I feel mistreated and deceived. The lady at reception did take photos and passed them on because in the morning the guy at reception confirmed that he had seen them

My experience with this hotel has been very disappointing from the first moment, and part of the problem begins even before arriving, in the information published through Booking.com. I made the reservation through Booking.com and during the process I expressly selected a room with a double bed. At no point was I informed clearly and visibly that this choice was subject to availability. Upon arriving at the hotel, I found two single beds pushed together. When I complained at the front desk, the response was that the bed type was subject to availability and that it depended on Booking. That is precisely the problem: if such a basic feature of the room is not guaranteed, Booking should indicate it clearly before the customer confirms and pays. Allowing a double bed to be selected and then informing the customer, only once at the hotel, that it actually depended on availability is confusing and can mislead the customer. I work in the lodging industry and I know perfectly well the difference between offering a room with a double bed, offering two single beds, and offering a simple non-guaranteed preference. The information must be transparent from the beginning. Furthermore, the hotel did not offer any effective solution. They simply indicated that there were no rooms with a double bed available. The room also has a desk, but the only chair is a type of wicker/reclining armchair that is totally inadequate for working, so the supposed workspace is practically useless. I booked this stay precisely to spend a few days alone, rest, and work in peace. Unfortunately, both the information provided through Booking.com and the establishment's response were far below what was expected. I have also already filed the corresponding formal complaint with Booking.com.