Pinar Del Mar

It is not a 3-star hotel. Everything was covered in snow from the rooms to the breakfast buffet, which was poor and scarce. The room was not cleaned. I had to go down to the front desk to get toilet paper and towels with my cane because THEY DO NOT HAVE ENOUGH STAFF. Overall a disaster. We will not return and we do not recommend it at all.

A true scam. We returned because the first time was exceptional in service and treatment, and now, to start, they give us a room we did not request. It is 3:31 PM and we cannot access our room because it is not clean, and they tell us that it is normal, that there is no staff. Then they leave us only 1 roll of toilet paper, already started, and the last night without sleep because the floor where we are is on the Rambla, due to noise, as examples... We complained to speak with the manager; he confirms that his priority is check-in and tells us in an inappropriate, disrespectful, and unfriendly tone... no need to say anything more. There are many other hotels and we do not recommend this one at all. We wish you a truly relaxing vacation.

We bought a Dakotabox paying a supplement of 70e to use a jacuzzi 50 min and when we arrived at the hotel they had no place for us, we were not offered a solution other than to come another day to the jacuzzi or a bottle of cava haha, besides treating us with contempt, small room, I do not recommend this hotel because having the empty rooms fill the jacuzzi x hours, charging 38e and the ones we have paid for the hotel night we have no place inside our chekin and chekout, being a total scam