Piverd Golf

We have been staying a week in house 41 for 5 years, since then we have seen how the ground flooded by the rains and the agency did nothing but say that it was not their thing, until today that the ceilings are broken and in the staircase of climbing enters water if it rains, the furniture are broken the same and without passing a layer of varnish to the outside since we come, the only thing they have put is wi-fi and does not get well upstairs. After several years the owners' abandonment means that we will surely not return, unless they make some suitable arrangement to live. With the prices charged, a decent reform would not be half of what was billed a year, a shame.

We booked an apartment at Piverd Golf 10 de Pals (managed by the Enterprise CEIGRUP Torrent-API) through Booking. To begin with, they misrepresent the address of the apartments, indicating one (c/ Goff, 175) that corresponds to another complex of greater range. If you search google maps for the true address (c/Golf, 58) it even speaks of "multipurpose buildings" and does not allow reviews. We booked an apartment for 6 people and were given one where chairs were missing for everyone, plus a half-sofa for only 3 people. Minuscule beds and rooms, except for one, lacked space to even move (even though we were of small stature and complexity). The worst, the poor condition of the furniture despite being supposedly renovated: a chipped wall, door handles and terrace table already broken, a shower also broken that we had to fix ourselves (nobody came to fix it), poor cleaning in kitchen cupboard (ants inside), three days without running hot water and, above all, inoperative the phone 24 hours that we were provided when handing us the keys for any need; we called it a couple of times, left message to return our call and sent photos to communicate said damages, but we did not manage to talk to anyone or receive any response (unbelievable!). We have felt scammed and uncomfortable during the 9 days we stayed, especially two elderly people who were with us. In handing over the return keys, despite explaining all this in person, they gave us no explanation, let alone compensation. Value for money, we will NOT return or recommend it for families who want a minimum of comfort and attention from the Enterprise.

This is very pleasant complex - very family oriented with a nice pool area and quite quiet (we visited in June). There are lots of lovely tall pine trees giving shade to the garden of No 16. The beach is about a 15 minute walk, (few minutes' drive) past a good supermarket, a campsite, and a couple of restaurants. There's a cycling/walking track behind the sand dunes along the length of the beach, and a golf course almost next door to the complex. All of the properties are identical in style and build although furnished differently. House number 16 is rather tired. A section of the ceiling in the double bedroom was missing and there was a horrible smell of damp. I complained to the agent (CEI Grupo) and they said they knew about the problem but didn't offer to fix it during our stay or move us to a house that didn't smell bad! Also, the electrics blew whenever the microwave was used, the dishwasher stopped working (a repair man did come to look at it the same day but couldn't fix it....), the tap in the downstairs bathroom was leaking and the sink in the upstairs bathroom wasn't connected to the wall properly. I'd recommend a house in this complex but not No 16 - until it's been given some attention at least.