Villa de Madrid

I my 2 daughters and 2 granddaughters aged 1 and 3 went on holiday to these apartments on 7th to 14th September and they are an absolute disgrace firstly arrived to find the apartment was not of a good standard chair broken sofa bed broken dipped at one end and slats broken so could not have been used as a bed most of the doors didn’t shut due to doors being bigger then frames and 2 bathroom doors handles were sheared on outside and un be known to us when doors were closed from inside couldn’t get out as my daughter locked in for quite a while before we finally got her out this was on the Sunday office not open till the Monday went in to be greeted by a very very rude receptionist telling me to go and she would come at 12 noon to see she didn’t turn up at 12.30 ish 2 young Spanish girls came didn’t understand me or I them no ID on them thought they were looking for someone they went I went back to office at 4 to be left standing there while receptionist and the 2 girls were laughing and joking when finally came I said to receptionist about not turning up she said she had sent them and I should have pointed for them what was wrong I was fed up and said your so rude with that she phoned my cousin who lives in blanes and lived in Spain for 40 years and I could tell she was being rude even though she was speaking Spanish she threw phone at me and my cousin said she said I had been abusive and that she would turn gas electric off and kick us out all because I just wanted to complain about apartments state she had started dealing with other people I said my cousin wants to speak with you she snatched the phone then she spoke with cousin then threw phone at me again my cousin said she just is not listening and she was busy and would phone her back later I tried to give phone back she snatched it and walked behind reception till I had gone my cousin had to phone her back on another phone so she wouldn’t ignore it and apparently she knew already about the doors and hadn’t bothered to let us know very dangerous as if locked in no windows and if a fire no one would know when I came back to UK in 14th I find that a week later in 20 th they have took another 100 euros for breakages which we have not broken BE WARNED do not use this company as they have RUDE PEOPLE working for them and believe they are scamming people for breakages that are already there Very annoyed customer m fay

Arrived on the Saturday night to a room that made a hostel look nice. We found problems such as a broken chair, a door that doesn’t fit into the frame so can’t close, a broken sofa bed which dips at one end and has a slat underneath on the floor, bulb out in the bathroom and no kettle. One of the first nights I went to the toilet and locked the door behind me, when I went to open it the lock wouldn’t unlock so I was locked in the toilet, my sister had to mess with the lock from the outside to get me out, the other bathroom door locked itself from just closing it. This was made aware to us later on that staff knew about this hazard and didn’t bother to tell us. We went to the office as soon as we could to report the problems that we faced and was greeted by one of the rudest people I have ever met who tried to get rid of us and didn’t want to know, she said she would visit the room at 12pm that day but at 12.30pm 2x non English speaking Spanish women turned up and we turned them away as they could not communicate and we didn’t know who they were. Later that day we went back to the office to see what was going on and was faced with the rude lady who had a disgusting attitude and again tried to get rid of us. She threatened to turn off the gas and electricity and kick us out- 3 women, a child and a baby! This didn’t happen, we have had to make do with the worst apartment I’ve ever stayed in. Do not make the same mistake we did and stay here.

We stayed in two bedroom apartment in August. Have booked through home away I had no communication on where to pick keys up on night of arrival and had to ring the night before. Home away said they would make my case a priority as I have an autistic son. No phone call I again rang the morning we were to arrive to be told someone would meet us on arrival. LIES we didn't arrive until 7.45 p.m and by the time we found reception it was around 8.30 so they charged us €50 late fee. My husband said we weren't paying it to be told by receptionist no payment no key. Only for the nice lady underneath in bar we would never have found reception. €35 for bed linen which I personally think is disgraceful. €100 for breakages which was refunded upon check out. €25 for safety deposit lock so before we started our holiday €210 was spent. First floor apartment on busy road. Disco straight across road which doesn't end until 6 in morning on Saturday night. So no sleep Thursday we arrived and Saturday night. Apartment has no air conditioning and as it's so noisy you can't leave doors open. We asked to be moved receptionist said maybe next day Monday which we were never moved even though there was free rooms. I asked could we hold apartment until 12 on last day and receptionist said yes but at a cost of €50 for 2 hours. It's €63 for the whole day so I wouldn't give more money. She was quite rude and didn't seem to care. No room provided for showers or bags so we had our luggage with us all day since 10 in morning until our taxi arrived at 4. All RV hotels seem to want is money. No beds by pool cleaned leaves plastic from pool most days. Only plus I could give that beach is beautiful and very near.