Xalet La Coromina

Several couples of us stayed at this hotel for a wedding. We paid €142 per night per room, with lunch included, and from the very first moment they told us we had to say what time we wanted to have breakfast/lunch. We chose 10:00 a.m. We arrived at 10:01 a.m., literally one minute after the agreed time, and they told us that they were no longer going to serve us lunch. They didn't even have the slightest consideration to understand the situation or look for a solution, even though we were several couples staying at the hotel and had paid for that service. The worst part, even more than not receiving the lunch we had paid for, was the treatment received from the staff. They spoke to us in a totally derogatory manner, with very little politeness and without any empathy. Honestly, I had never been treated so badly at a hotel. I understand that there may be a schedule, but there are ways and ways to treat a customer, especially when it comes to a group of guests who have paid a considerable amount for the stay and the included services. A truly disappointing experience. We will not return and I do not recommend it at all.

An absolutely surreal situation and unacceptable treatment. Something like this had never happened to us at a hotel. Yesterday afternoon, during check-in, they gave us a sheet where we had to indicate what time we would come down for breakfast and, in addition, select exactly what we wanted to eat: cold cuts, fruit, eggs, croissant, toast with butter, etc. My partner and I marked 10:00 a.m. Therefore, the hotel knew perfectly well that we would come down for breakfast at that time and, obviously, we understood that if they allowed us to choose 10:00 a.m., it was because they would serve us breakfast at 10:00 a.m. This morning we came down at 10:05 a.m. and our surprise was that the cook or breakfast manager told us that we had arrived late and that he was not going to give us breakfast because he closed at 10:00 a.m. At first we thought he was joking. Well, no. He kept looking at his watch repeatedly and insisted that it was already past 10:00 a.m. and that, therefore, he was already finished. An attitude that we found absolutely unpleasant and with which we felt directly mocked. But the situation was even more absurd: there was already another guest sitting at his table who had arrived before us and had been waiting for about five minutes without anyone having attended to him. That is to say, not even arriving before 10:00 AM guaranteed that they would serve you breakfast. And while we were discussing this situation, two more couples came down who had also selected 10:00 AM and encountered exactly the same problem. Result: 7 guests without breakfast, all because the hotel had allowed us to select 10:00 AM as the breakfast time but the person in charge considered that 10:00 AM WAS THE CLOSING TIME. If breakfast ends at 10:00 AM, DO NOT OFFER 10:00 AM AS A TIME TO HAVE BREAKFAST. It is that simple. We are not talking about having shown up at 10:30 AM without notice. We had indicated in writing the day before that we would have breakfast at 10:00 AM and had even specified what we wanted to eat. The worst part, however, is not even going without breakfast. It is the attitude, the manners, and the feeling that they were pulling our leg in the face of a situation caused exclusively by the hotel's poor organization. Unbelievable. Incomprehensible. Never seen before. An experience that, evidently, leaves a terrible image of the hotel and that I consider important to explain so that future guests know what they might encounter.

One of the worst experiences we have had at a hotel. Several couples of us stayed at the hotel for a wedding. The stay included lunch and, beforehand, they asked us what time we wanted to have it. We indicated 10:00 a.m. Our surprise was that, upon arriving at 10:01 a.m., they informed us that they would no longer serve us lunch for having arrived one minute late. We had paid €142 per night with lunch included, so we consider it totally unacceptable that, for a single minute, we were denied a service that was already paid for. But what really made our experience so unpleasant was the staff's attitude. Instead of trying to resolve the situation or showing us a minimum of understanding, they treated us in a derogatory, unpleasant, and very rude manner. It is one thing for a schedule to exist and quite another to treat customers that way. After paying that price and staying there for a celebration, we expected completely different treatment. We are leaving with a very negative feeling and, certainly, we will not return. We do not recommend this hotel at all.