Apartamentos Roslara

The experience was very negative. Upon arrival we were required to pay a 100€ deposit per apartment that was not informed at the time of booking. The accommodation is not accessible, there are mandatory stairs even to reach the elevator, which is very uncomfortable traveling with a baby. During the stay the elevator broke down, making the situation even worse. In addition, we found cockroaches in the apartment, reflecting a significant lack of hygiene. The treatment of the front desk staff was unacceptable: poor forms, shouting and no intention of helping. They removed our towels from the hammocks without warning and refused to give us a solution. We were even denied the use of hammocks while one was occupied by an unhoused person linked to the staff, demonstrating unequal treatment of customers. Finally, they accepted an exit extension for €30 and then refused to comply with the agreement without justification. Overall, lack of transparency, poor management and very poor customer service.

Awful and very worn. The bed is like sleeping on concrete with a brick for a pillow. The room was dirty when we checked in and after several “trials” from the hotel at deep clean it was still dirty. Got check-out and change of hotel.

Staff at the hotel was fantastic but you can't pay with money only card and 100 euro bound but you get straight back on last day down side the cafe bar shuts at 5.30 and don't open till 10.30 in morning but make sure you got a card with money on it lol rooms are ok a little out dated but it what you pay for really would we go back again yes