Bed & Chic Hotel

Hotel without reception with very old photos and completely different reality. Dirt, curtains not closing, air conditioning not working, hair dryer to the limit of safety, windows not closing completely...a disaster

The hot water does not come out, there is a lot of noise from the street as a result of the carnival. But the most important thing is that I've showered with cold water and in reeking there's never anyone

This should have been an amazing experience - beautiful building in stunning grounds, great location, two Michelin restaurants, friendly obliging well-trained staff. But there's one huge negative about Hotel Catalina: it's INCREDIBLY noisy, easily the noisiest 5-star hotel I've stayed in in a quarter of a century of regular travel. The floors in the rooms are marble and entirely uncarpeted, which looks great but offers zero sound proofing. In our first night we were kept awake for hours after midnight by people upstairs - not because they were partying but rather simply because they were up, moving around and occasionally repositioning their chairs - this latter being astonishing loud. Some rooms - and we stayed in three during our three-night stay - have got heavy wooden sliding doors to the bathrooms that again look good but are unsecured at the bottom, meaning they bang about before coming to rest. You can hear your neighbours' doors banging whenever they open and close them. And that's without factoring in noise from the rooftop bar, open at weekends into the small hours, which multiple reviewers have complained about but which was closed during our stay because of the weather. We so looking forward to unwinding here but ultimately it proved the opposite of relaxing. Hugely disappointing. Unless you're feeling lucky or you're a heavy sleeper, my advice would be to look elsewhere.