Best Western Plus Hotel Cantur

The overall service was very attentive; the condition of the room for a 4-star hotel was disappointing, with very visible damp stains, rusty showers, and ceilings, and mediocre furniture. In short...

Late arrival but very welcome. Correct room missing a necessary for coffee and tea. Swimming pool and jacuzzi on the roof, not tested because too much wind. Very good breakfast very varied. 5 km from the historic center but 5 minutes from the cruise ships. Also located 50 m from a beautiful beach.

This hotel is infected with mold. As soon as you enter from the door that there is a distinct smell of mold, musk, sewage and heavy detergent to cover these. Initially they gave me a room which was with black mold on the walls. I asked for a change, the next room still had mold but it was covered with paint. I couldn’t sleep that night because I have allergy to mold and my eyes got itchy & throat was swollen. I booked the place for 3 nights but I had to leave after 1 night and booked another place in Las Palmas. I contacted Booking.com immediately, they created a case on the hotel and I asked for a refund. The next day I told reception that I’m leaving and I want a refund, they said that they need to wait for the hotel manager. At the end, they didn’t refund me, because the hotel is saying ‘in the new room there was no mold’ while whole hotel is infected with mold. Worst part is that the employees know this issue. This is extremely dangerous for human health, I can even sue both Booking.com and the hotel. This hotel needs to be knocked down cause there is no way that they can fix the mold issue. All the walls are dirty and brown. I have pictures from the rooms and the hotel’s messages from booking.com. AVOID THIS HOTEL !!!! They’re also being so hungry and ugly by not accepting their fault and providing me my refund.