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Reviews from Guests

4.0/5

tripadvisor

3,584

Reviews

from real guests

rogier71

2

/

5

No water bottles in room, despite being an all-inclusive hotel. Hotel is mainly focused on French tourists. At last the food and presentation could improve

Traveler00766743156

5

/

5

Animation Alicia y cintia stars

willb489

4

/

5

Once we got there it was lovely (Jet2 transfer soured it somewhat by taking an hour to drop us). As others have said it is not particularly focussed on Brits, most of the other guests were German, French and Italian. Not that that prevented us enjoying our time there. If you go, there is no kettle provided if you want your own tea or coffee, no water is provided (never experienced that in The Canaries in 29 years of visiting the islands). If you arrive late and manage to secure a kettle (they will rent you one for 4 euro a day) there's no access to milk for your tea or coffee. My wife doesn't like machine coffee (hence my gripe about that situation). Cleanliness, practically spotless unless you know what to look for and it is cleaned daily. The biggest "ick" is the food. Not the quality, quantity or variety. It is the temperature. Unless you get chef's special which is done in front of you, it is tepid and no heated plates are available, so tepid food on a room temperature plate. The quality of cooking and choice with the different themed days was beyond reproach. If you are a smoker you can get an ashtray at reception, but you are limited as to where you can smoke. I am and didn't have a problem as we are not poolside dwellers. Recycling facilities are excellent, though some of the bins along the footpaths should have been emptied more regularly (1 took 4 days to be emptied). The shuttle bus to the beach is great, we used it a few times. The little shop next door is quite good, some imported bits are expensive as are their tobacco prices. The reception, restaurant and cleaning staff are to be commended for their dedication to duty and customer care. Would we stay again? Probably, especially if the food issues are resolved and there is water provided on arrival.

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Facilities Details

Internet Access in public areas

Free Wifi