Myself and my girlfriend arrived at the Maracaibo apartment/hotel on Friday the 18th of September, we were greeted excellently by Valentina who gave us a small tour of the place and presented up with our keys, after a few days we had a small misfortune of having some ants that were in the room and as I went to reception and said it, they immediately got the head cleaner down to have a look and they got rid of the problem but it did come back so we got upgraded to another room (paid for 5 days of it) and we got the other 2 days free which we both thought was brilliant. Overall it was a fantastic place to stay and we will be back for sure. QUICK TIP instead of walking up and down the main hill the taxi drops you off at, try going down the road of the small gate (east facing) they give you the code of when you enter your room, it is a much easier walk than going up and down the hill.