H10 Playa Meloneras Palace

We were on holiday at Anfi and our last night my partner was admitted to hospital unexpectedly. He would end up needing surgery but all was okay. Our insurance company had to give us a like for like and gave us this hotel. On arrival it was only me as my partner was in hospital. For dinner I had to pay for both of us even though he wasnt there which was fine as it is only 5 euro per person which i found extremely reasonable. The insurance company had to keep re bookings the rooms for extended days untill we confirmed when we were allowed to fly back home, the hotel were kept up to date on this also. On the 26th we had to check back in, however we were booked to stay until the 29th which we told the hotel we would be leaving at 0800 hours on the 28th as we had flights booked. So we asked if we could pay for the all inclusive from the 26th and the 27th as we leave on the 28th, so technically they already have a paid room that will be unused and they are aware of this. However they refused and wanted us to pay for the all inclusive for the day we were not going to be there. After them knowing the circumstances about my partner having major surgery they still were no help and just wanted more money for a day we wouldn't be there which was unfortunate and from a hotel like this you'd expect better service. Reception - they are helpful when able unfortunately for exceptional circumstances they aren't and seem to just want money before being helpful. The cleaners are good clean the rooms every day and always helpful , they fill the mini fridge when needed and change towels when asked. The food has been of a high standard, always a variety so everyone has an option, the plates often get left on the tables for to long is the only issue. The pools are good, the infinity pool is not heated and is salt water but nice views. The other pool is fresh water and kept clean and tidy. Getting sun loungers during the day ate an issue as people leave towels on sunbeds but later in the afternoon there is no issue. Entertainment is always available in the evenings and bingo in the afternoons. Within walking distance to the town unless you have mobility issues then you can use a taxi which are fast and frequent and only around 5 euro. Takes a day to find yourself around the hotel, maps are available and they have a QR code service which shows you the Entertainment and map etc

Our second time at this hotel, just love it. The staff are great so polite and attentive.

Recently returned from this fabulous hotel. We had booked Superior room with Sea View AI+ but decided to upgrade to Privilege. We were not disappointed. The room was fabulous with a great balcony overlooking the sea. Meals in the Gaudi restaurant were exceptional along with the Sakura and the other restaurants. All staff were very pleasant and friendly. No issue finding a sunbed regardless of your board basis. We use H10 hotels a lot and would happily return to this hotel. Only one niggle- on our final day, the AI ended at noon. We were issued a lunch voucher but drinks at the pool bar had to be paid for - however, we still had access to the Privilege lounges for drinks and snacks. This did not make sense at all! Being Privilege we did not pay for the late checkout, but understand non-privilege clients pay €45.